Feeds

LLU falters in UK

'Cause for concern'

Next gen security for virtualised datacentres

There's yet more bad news for telecoms operators keen to invest in providing their own broadband services direct to end users.

The Office of the Telecoms Adjudicator (OTA) has flagged up yet more problems with local loop unbundling (LLU) in the UK. The situation is so bad the OTA is now "disappointed" with the progress that's been made.

In its latest assessment the OTA said the operational problems reported over the last couple of months "continue to persist and are giving me significant cause for concern".

"Current poor performance is being caused by a combination of automation instability, poor software problem handling, volume growth and resource shortfalls. This has led to an overall deterioration in the quality of delivery," said the OTA.

In a bid to restore faith in LLU the OTA has received assurances from the head of BT's new equal access network group - BT Openreach - that these problems are of the "highest priority".

Even so, the OTA remarks that after many months of steady progress BT, the OTA and LLU operators are "disappointed at the current setbacks" although are "focused on getting back on track"

LLU ISP Bulldog - which is facing an investigation by regulator Ofcom after receiving hundreds of customer complaints - continues to blame part of its troubles on the cumbersome LLU process and fingers the "shortcomings of the BT automated process" for slower customer provisioning.

LLU newcomer "Be" has also been hit by problems reporting that only six in ten orders go live within two-to-four weeks. "One of our greater challenges has been getting our automated interfaces with BT to run smoothly," it said.

Despite the problems, the OTA reported that there are now 123,000 unbundled lines in the UK with numbers growing by around 4,000 a week.

"However the operational problems the industry are experiencing confirm there is still some way to go before we consolidate the Market Breakthrough we all aspire to," it said. ®

Boost IT visibility and business value

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.