Feeds

LLU falters in UK

'Cause for concern'

Internet Security Threat Report 2014

There's yet more bad news for telecoms operators keen to invest in providing their own broadband services direct to end users.

The Office of the Telecoms Adjudicator (OTA) has flagged up yet more problems with local loop unbundling (LLU) in the UK. The situation is so bad the OTA is now "disappointed" with the progress that's been made.

In its latest assessment the OTA said the operational problems reported over the last couple of months "continue to persist and are giving me significant cause for concern".

"Current poor performance is being caused by a combination of automation instability, poor software problem handling, volume growth and resource shortfalls. This has led to an overall deterioration in the quality of delivery," said the OTA.

In a bid to restore faith in LLU the OTA has received assurances from the head of BT's new equal access network group - BT Openreach - that these problems are of the "highest priority".

Even so, the OTA remarks that after many months of steady progress BT, the OTA and LLU operators are "disappointed at the current setbacks" although are "focused on getting back on track"

LLU ISP Bulldog - which is facing an investigation by regulator Ofcom after receiving hundreds of customer complaints - continues to blame part of its troubles on the cumbersome LLU process and fingers the "shortcomings of the BT automated process" for slower customer provisioning.

LLU newcomer "Be" has also been hit by problems reporting that only six in ten orders go live within two-to-four weeks. "One of our greater challenges has been getting our automated interfaces with BT to run smoothly," it said.

Despite the problems, the OTA reported that there are now 123,000 unbundled lines in the UK with numbers growing by around 4,000 a week.

"However the operational problems the industry are experiencing confirm there is still some way to go before we consolidate the Market Breakthrough we all aspire to," it said. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.