Feeds

AOL UK 'sorry' for network bungle

20,000 to get money off bill

Top three mobile application threats

AOL UK is coughing up more than £100,000 in compensation after a bungled network upgrade left around 20,000 punters without broadband. The ISP said it would give £5 credit to those hit by the glitch as "a goodwill gesture". The £5 credit will appear on accounts when the next bill is due, AOL UK said in an email.

Last week, AOL UK sent a pop-up to around 50,000 punters telling them about the ISP's ongoing network upgrade. Of those, half were downed when they clicked on the pop-up and followed instructions to upgrade their connection.

As a result, punters lost their connection. When they tried to call tech support many experienced long wait times as AOL's helpdesk was flooded with calls.

The £5 compensation is due to cover the cost of calls after the ISP began charging for tech support in August.

A spokesman for AOL UK told us: "We will be issuing a credit of £5 to all those who had to call us as a result of this pop-up cuting their connection this week to ensure their customer service call costs are covered. We deeply regret the incident occurred." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.