Feeds

Microsoft CRM RSS feeds on the books

Challenging Salesforce.com?

Build a business case: developing custom apps

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software.

Chris Capossela, corporate vice president for the information worker product management group, told Microsoft's Professional Developers' Conference (PDC) today that customers or partners of companies who use Dynamics CRM could subscribe to RSS services which post updates about information like price quotes.

An RSS feed means customers will not need to run a query every day to get quotes, he said: "We believe RSS will be transformed into a platform that embraces business applications. We see RSS as a great way to publish information to partners, customers and employees." C.

Microsoft's decision to RSS-enable its CRM software comes as Spanning Partners last month launched a service that provides a set of RSS feeds to Salesforce.com's rival hosted service. Spanning Salesforce.com 2.0 pushes updated information to Salesforce.com subscribers, who click the RSS buttons on Spanning's website. The RSS feeds are then delivered to aggregators such as FeedDemon or NewsGator.

Salesforce.com does not have any immediate plans to RSS-enable its services, according to Spanning. This could be a misstep for Salesforce.com, given Microsoft is prepping its own hosted CRM software. Microsoft chief Steve Ballmer last week promised the company would give Salesforce.com a run for its money, in a market that is of increasing interest to customers. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Google shows off new Chrome OS look
Athena springs full-grown from Chromium project's head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.