Feeds

Microsoft CRM RSS feeds on the books

Challenging Salesforce.com?

Top 5 reasons to deploy VMware with Tegile

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software.

Chris Capossela, corporate vice president for the information worker product management group, told Microsoft's Professional Developers' Conference (PDC) today that customers or partners of companies who use Dynamics CRM could subscribe to RSS services which post updates about information like price quotes.

An RSS feed means customers will not need to run a query every day to get quotes, he said: "We believe RSS will be transformed into a platform that embraces business applications. We see RSS as a great way to publish information to partners, customers and employees." C.

Microsoft's decision to RSS-enable its CRM software comes as Spanning Partners last month launched a service that provides a set of RSS feeds to Salesforce.com's rival hosted service. Spanning Salesforce.com 2.0 pushes updated information to Salesforce.com subscribers, who click the RSS buttons on Spanning's website. The RSS feeds are then delivered to aggregators such as FeedDemon or NewsGator.

Salesforce.com does not have any immediate plans to RSS-enable its services, according to Spanning. This could be a misstep for Salesforce.com, given Microsoft is prepping its own hosted CRM software. Microsoft chief Steve Ballmer last week promised the company would give Salesforce.com a run for its money, in a market that is of increasing interest to customers. ®

Intelligent flash storage arrays

More from The Register

next story
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Post-Microsoft, post-PC programming: The portable REVOLUTION
Code jockeys: count up and grab your fabulous tablets
Twitter App Graph exposes smartphone spyware feature
You don't want everyone to compile app lists from your fondleware? BAD LUCK
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.