Feeds

eBuyer 'fesses up to problems

Inventory management system wasn't managing

Protecting users from Firesheep and other Sidejacking attacks with SSL

Online retailer eBuyer has apologised to customers forced to wait for purchases and blamed a problem with its inventory management system for the problems.

The Register started getting emails late last week complaining of renewed problems with eBuyer. Back in July the site had a series of problems which led to 282 complaints to Sheffield Trading Standards. A quick look at tribute sites ebuyersucks.org and ebuyersucks.com showed complaints had increased. The administrator of ebuyersucks.com said she had a further 38 complaints to post up on the site.

Emails sent to us complained of seven day delays for answers to queries.

Helen Slinger, marketing manager at eBuyer, told us: "On Friday we found a problem with the inventory management system. It wasn't dispatching orders but items would appear to be in stock to customers. Volumes of enotes (emails the company uses for customer service) increased and the phone system was hitting full capacity."

Slinger said the problem was now fixed. She said the problems happened at a busy time with the company dealing with 6,000 orders a day. She apologised to customers for any inconvience caused and said service would improve in the next week.

She said the volume of enotes meant it would take some time to process - people might get their purchases before they get an answer to their queries.®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.