Feeds

eBuyer 'fesses up to problems

Inventory management system wasn't managing

Choosing a cloud hosting partner with confidence

Online retailer eBuyer has apologised to customers forced to wait for purchases and blamed a problem with its inventory management system for the problems.

The Register started getting emails late last week complaining of renewed problems with eBuyer. Back in July the site had a series of problems which led to 282 complaints to Sheffield Trading Standards. A quick look at tribute sites ebuyersucks.org and ebuyersucks.com showed complaints had increased. The administrator of ebuyersucks.com said she had a further 38 complaints to post up on the site.

Emails sent to us complained of seven day delays for answers to queries.

Helen Slinger, marketing manager at eBuyer, told us: "On Friday we found a problem with the inventory management system. It wasn't dispatching orders but items would appear to be in stock to customers. Volumes of enotes (emails the company uses for customer service) increased and the phone system was hitting full capacity."

Slinger said the problem was now fixed. She said the problems happened at a busy time with the company dealing with 6,000 orders a day. She apologised to customers for any inconvience caused and said service would improve in the next week.

She said the volume of enotes meant it would take some time to process - people might get their purchases before they get an answer to their queries.®

Remote control for virtualized desktops

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.