Feeds

Cut-off customer threatens PlusNet with DPA

Says provider breached own Ts & Cs

The smart choice: opportunity from uncertainty

One of the subscribers cut off from PlusNet this week has threatened to take the broadband provider to the Data Protection Agency for breaching its own privacy guidelines.

Wade Womersley says PlusNet informed him by phone that it planned to terminate his account, breaching the company’s own terms and conditions.

In a letter to PlusNet, Womersley says the ISP’s own terms and conditions state that any notice to customers must be via “the Contact Us tool or email to the address provided to you as part of the service.”

“I have never provided PlusNet with consent to use my telephone number for any purpose other than providing a broadband connection over the line,” he states.

In his letter, Womersley, demands the company “clarify whether or not you believe that your use of my personal information was in accordance with either the Terms and Conditions of my contract or your Privacy Policy.”

Womersley said that he is prepared to go to the Data Protection Agency, ISPA and Trading Standards on the issue.

A spokesman for PlusNet said the company had called Womersley “out of courtesy”.

The spokesman said this was not a data protection issue, and added, that the phone call had been followed up in writing. “We’ve not breached our own terms and conditions."

PlusNet said it cut off Womersely and another subscriber for mounting what it claimed was an “aggressive” campaign of forum postings and emails dissing the company.

Womersley says the two were simply seeking to push the company into alerting all of its customers to new cheaper tariffs offered by the provider earlier this year. He added that he had only ever sent one email to the company’s support centre on the issue: “I stuck to the forums.”®

Mobile application security vulnerability report

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.