Feeds

PlusNet disconnects dissident subscribers

Stirs hornets' nest of aggro

  • alert
  • submit to reddit

Internet Security Threat Report 2014

PlusNet has cut-off two disgruntled subscribers after accusing them of waging an “aggressive” campaign of emails and forum postings complaining about the broadband provider.

The postings covered a range of alleged failings by PlusNet, but initially centred on demands the firm inform all its customers about the launch of a cut-price broadband offerings.

Neil Armstrong, head of marketing at PlusNet, said, “They had a reasonable ‘question’ four months ago.” However, he claimed, the forum postings and emails to its support centre had increased in volume and stridency and were sucking up too much of its support staff’s time.

Armstrong said that two had obviously not been happy, and PlusNet had offered them the chance to change suppliers. When this offer was not taken up, he said, the firm had decided to terminate their contracts with 30 days notice.

One of the two cut-off subscribers, Leeds-based Wade Womersley, disputed Armstrong’s claims, saying he had only sent one email to PlusNet’s support team. “I stuck to the forums.”

Wormersly also said that as far as he was concerned, PlusNet's "offer" consisted of simply shutting up or moving ISPs: "There was no offer."

And forums on adslguide showed that while PlusNet may have relieved the pressure on its support operation it had generated plenty of ill-feeling amongst other bulletin board users, some of whom are now threatening to desert the provider.

Armstrong said that Sheffield-based PlusNet and other ISPs had in the past been forced to take action against customers who were abusive to staff over the phone. While ISPs are understood to share details of customers accused of abusing staff over the phone, Armstrong said PlusNet had no intention of passing on details of the two customers cut off this week.®

Internet Security Threat Report 2014

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?