LLU problems persist, says regulator

While industry sorts out snags, punters cop it

  • alert
  • submit to reddit

Build a business case: developing custom apps

The publication of the latest update concerning the progress of local loop unbundling (LLU) in the UK has done little to shed any light on the current troubles facing the industry.

On Friday, the Office of the Telecoms Adjudicator (OTA) released its latest progress report on LLU confirming that the number of unbundled lines now stood at around 90,000 with some 3,500 being added each week.

However, notes the OTA ominously, "operational problems persist". Indeed, the number of lines that are unbundled "continues to be negatively impacted due in part to a significant increase in the volume of orders entering the systems and a backlog that had to be cleared".

The OTA went on: "BT has identified process and system problems and work is in hand to further improve the quality of the provision process and restore the previous excellent performance. Those LLU operators impacted are also reviewing their processes to ensure they are robust."

Some industry watchers have jumped on this as perhaps explaining some of the difficulties that have hit Bulldog, the Cable & Wireless-owned LLU operator. The Register and other news outlets have been flooded with complaints from customers who claim to have been left without phone and internet services and who say getting in touch with Bulldog to rectify matters is near impossible.

Indeed, Bulldog has blamed BT for some of its problems and even threatened to make a formal complaint although the OTA reports that none has been received so far. In turn, BT has acknowledged that it has suffered some snags but that these cannot be wholly blamed for all of Bulldog's customer issues.

So what of this backlog at BT? A senior spokesman for BT told The Register that the problems referred to were a result of a software bug in the telco's back office operation that was only identified once the number of lines being unbundled started to increase. However, at worst this only led to a backlog of around 1,000 orders and this has now been cleared.

A spokeswoman for Bulldog told us: "We welcome recognition from the Telecoms Adjudicator of the issues that LLU operators are facing and that BT is taking steps to fix them. However, we cannot comment on the figures as these would include all operators. Bulldog continues to work closely with BT to resolve issues with the provisioning process." ®

Related stories

BT hits back at Bulldog jibes
Ofcom sent 135 Bulldog complaints
Bulldog mulls LLU complaint against BT
Bulldog intros 'major' measures to combat complaints
Bulldog thumped for misleading boxing ad
Bulldog faces Ofcom complaints
Bulldog removes 'best broadband provider' claim from website
ISPA wins assurances from Bulldog
ISPA contacts Bulldog over spike in customer complaints

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story


Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.