Feeds

2m mobiles on the blink last year

Says Which? survey

  • alert
  • submit to reddit

Application security programs and practises

One in seven mobile phone handsets goes wrong within a year, according to consumer watchdog Which?.

If the survey of some 5,000 punters is anywhere near accurate, it means that at least two million of the 18 million phones sold in the UK last year could have developed faults.

And the worst offender, according to Which?, is 3G network operator 3 with one in three of its handsets developing a snag within 12 months.

Hitting back, a spokewoman for 3 rubbished the survey saying that it just wasn't representative.

"Which? only spoke to 50 of our customers out of a customer base of three million," she told us.

The survey also found that Motorola and Sony Ericsson handsets were most likely to go wrong with around a fifth of owners reporting faults.

Nokia and Samsung were the most reliable, although one in ten users still had faulty phones, said the survey.

To compund matters, Which? found that consumers found it difficult to get the faults fixed.

"A one-in-seven chance your phone's going to develop a fault is way too high," said Which? editor Malcolm Coles.

"Not only that, but retailers who should be bending over backwards to help customers who've already suffered the inconvenience of a fault aren't giving people the help they need when they complain." ®

Related stories

Low-end phone demand drives Q2 handset sales leap
Sony Ericsson claims Q2 market share gain
Vodafone launches handset for phone-phobes

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.