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Bulldog removes 'best broadband provider' claim from website

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Bulldog has removed a logo from its website that brags about it being ISAP's "Best consumer broadband ISP 2004" following a "recommendation" from the trade group.

The ISP - which is facing a barrage of complaints about its broadband service from unhappy customers - has also removed all mention of the award from the recorded messages that greet customers who phone the ISP.

ISPA suggested to Bulldog that it remove the claim because it might rile customers phoning to complain about the service.

A spokesman for ISPA stressed it was only a temporary measure while Bulldog resolves its customer issues.

A spokeswoman for Bulldog told us: "It was recommended for the short-term to remove the ISPA logo from our website and we have complied."

The request was made yesterday following a meeting at ISPA.

This isn't the first time Bulldog has removed all mention of its broadband success. Last September, it airbrushed the industry accolade - ISPA's "Best consumer broadband ISP 2004" - from its site following another word from the trade group.

Once again, the ISP was dogged by problems and unhappy punters.

So why are Bulldog punters so unhappy with the Local Loop Unbundling (LLU) operator?

There appears to be no let-up in the emails from Bulldog punters hacked off with the broadband ISP. Here's what they have to say...

I signed up for Bulldog's top broadband package. Part of the deal is you have to switch phone company and use their phone service too. This should have rung alarm bells. The phone went dead the day the service went "live". After calling their technical support (the general support line seem impossible to get through on) I was told an engineer would call back. After half a day and no call I rang back to be told that it could take 48 hours even to get a phone call from the engineer.

And this...

I ordered a service upgrade on the 1st of June, since all they've done is TWICE call me to try and sell me an upgrade to the service I'd ALREADY ordered. Not only has my upgrade not happened in over a month and a half of waiting but with the continually declining quality of service I'm now pretty much terrified at the thought of what condition I'll be left in when it DOES go through and Bulldog becomes my phone provider!

And this as well...

I too had similar problems. A 4meg connection was eventually forthcoming from Bulldog, but it was constantly disconnected by incoming voice calls. It was eventually downgraded to a 1meg connection, which improved the situation, but the connection dropped every day at 12:00GMT. Reports of the situation to Bulldog Tech Support via email elicted a 'please call us' response, only to be in the never-ending queue, and to be eventually given the 'we are busy - please email us' recorded message! Frustrated, I reconnected to BT, only to be told that there is no spare ADSL capacity at the Albert Dock exchange. So I am without any Broadband connection at all.

®

Related stories

ISPA wins assurances from Bulldog
ISPA contacts Bulldog over spike in customer complaints
Bulldog unveils 8 meg broadband
Bulldog airbrushes 'Best Broadband ISP' logo
Bulldog blames 'admin error' for poor service
ISPA rejects calls to strip Bulldog of award
Hundreds of Bulldog users without broadband - again

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