Feeds

ISPA contacts Bulldog over spike in customer complaints

'Customer service issues'

  • alert
  • submit to reddit

Internet Security Threat Report 2014

The UK's ISP trade group has contacted Bulldog over an increased number of complaints about its broadband service, The Register has learned.

ISPA contacted Bulldog - the local loop unbundling (LLU) operator owned by telecoms giant Cable & Wireless - a couple of weeks ago to discuss a spike in complaints it had received.

The trade body is due to discuss the issue at an industry meeting today. It expects to contact the broadband provider again shortly concerning the complaints.

It is understood ISPA intends to escalate its concerns to senior management at Bulldog.

A spokesman for ISPA told The Register: "We have noticed a large increase in the number of complaints about Bulldog. We were in touch a couple of weeks ago and we will be in touch again."

He declined to reveal the exact nature of the customer complaints but said they involved "customer service issues".

No one from Bulldog was available for comment at the time of writing.

Last week Bulldog was ticked off by the advertising authority for running misleading radio commercials. ®

Related stories

Bulldog fingered for misleading radio ad
Bulldog airbrushes 'Best Broadband ISP' logo
Bulldog blames 'admin error' for poor service

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.