Feeds

Sophos glitch leaves PCs hanging

SAV our souls

  • alert
  • submit to reddit

Protecting against web application threats using SSL

A recent security update from Microsoft is tripping up users of Sophos's flagship anti-virus scanning software. Some enterprise users of Sophos Anti-Virus (SAV) for Windows version 5 found their machines were taking up to 15 minutes to log on to the network after applying Microsoft's Update Rollup 1 for Win 2000 SP 4. Sophos has issued a workaround (removing C:\winnt\system32\mswsock.dll from on access scanning) pending the release of a more comprehensive fix.

David Mitchell, senior product manager at Sophos, said that because of the need to conduct comprehensive testing a patch for this and a similar "more intermittent" and less widespread glitch with SAV 5 may take a "few weeks". A second "slow startup issue" can leave Windows PCs running SAV 5 hanging for up to 30 minutes because of occasional conflicts with Windows 2000, XP and 2003. Sophos has issued a temporary workaround (details here).

Reg reader Chris is less than impressed with the latter fix. "They [Sophos] admit that the only way to make their [software] work is by excluding a number of critical system drivers from their "on access" scan. We use their product and since the upgrade to version 5 in April have had nothing but problems," he said.

Sophos's Mitchell conceded the workaround was less than ideal but argued more general criticism was unwarranted because Sophos has a good software reliability record. He said its developers were working hard to resolve the glitches. In the meantime details of suggested workarounds had been posted on the Sophos web site and emailed to 20,000 supported users. ®

Related stories

Symantec false alert floors Macs
PC-cillin killed my PC
McAfee AV ate my application
Anti-virus vulnerabilities strike again
MS issues final software update for Win2K

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
Early result from Scots indyref vote? NAW, Jimmy - it's a SCAM
Anyone claiming to know before tomorrow is telling porkies
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Jihadi terrorists DIDN'T encrypt their comms 'cos of Snowden leaks
Intel bods' analysis concludes 'no significant change' after whistle was blown
Home Depot: 56 million bank cards pwned by malware in our tills
That's about 50 per cent bigger than the Target tills mega-hack
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
China hacked US Army transport orgs TWENTY TIMES in ONE YEAR
FBI et al knew of nine hacks - but didn't tell TRANSCOM
Microsoft to patch ASP.NET mess even if you don't
We know what's good for you, because we made the mess says Redmond
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.