Feeds

Email critical to business shocker

Survey results in, report available right now

  • alert
  • submit to reddit

Seven Steps to Software Security

Reg Reader Studies Thanks very much to those 1,826 Reg readers who took the time to complete our recent survey on email, or more precisely, "Email Criticality, Support and Migration".

The findings demonstrate how central email has become to modern business. For example, two thirds of respondents - including 1,102 SMBs - said that email was critical to the sales process. Likewise, 90 per cent of respondents reckoned email important or critical in the customer services arena.

Accordingly, if a company's email crashes and burns, this will impact on operations almost immediately. Over a quarter of respondents said the sales side of their business would be significantly impacted within an hour if email went down, whilst a day's downtime would have a significant negative impact on over three quarters of organisations.

Management, meanwhile, is keeping an increasingly close eye on IT departments' performance using email service delivery as a yardstick. This has been facilitated by increasing use of the BlackBerry and other smart handhelds amongst managers and executives which has heightened their awareness and sensitivity to email downtime.

The soution, naturally, is to try and ensure that there are no email outages. Given the criticality of email and the pressure on IT to respond quickly when email problems occur, it obviously makes sense for organisations to think about prevention of problems rather than focusing purely on curing them after they occur. Three quarters of respondents recognised that good patch management is important in helping to achieve this and larger organisations in particular regard support and maintenance contracts as being important.

That's the semi-skimmed summary. The full-fat report is available right here (PDF).

Your industry needs you

Sign up here to become a permanent member of our Reg Reader Studies Survey Panel. You'll get the occasional email alerting you to a new survey and may even get the chance to win Reg goodies.

Boost IT visibility and business value

More from The Register

next story
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.