Feeds

AOL UK to charge for tech support

What would Connie say?

  • alert
  • submit to reddit

Top three mobile application threats

AOL UK is to start charging customers who call its customer and technical support helplines.

The ISP intends to charge its customers up to 7.5p a minute depending on the time of day.

The new charges come into effect on August 1 and are believed to be the first time AOL UK has made its punters pay for calling its helplines.

Until now the 0800 tech support line has been a selling point for the family-friendly ISP.

But in an email to users today the company explains that the switch to a new charged-for 0870 number will "ensure we can continue to provide the highest quality member services".

It goes on: "This change will enable us to invest in further significant enhancements to our customer services, and ensure we continue to provide market-leading support for the wide range of features and content AOL delivers to our members now, and in the future."

However, not everyone will have to cough up to speak to tech support. Punters who sign up to the ISP's AOL Talk phone service can still call the helpline for free.

Said AOL in a statement: "The new customer and technical support number still represents one of the best value customer service options on the market, as many other Internet providers charge premium rates for support." ®

Related stories

AOL UK offers phone service
AOL rebuts zombie network slur
AOL launches free 2GB webmail service
Time Warner mulls AOL float

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.