Feeds

AOL UK to charge for tech support

What would Connie say?

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

AOL UK is to start charging customers who call its customer and technical support helplines.

The ISP intends to charge its customers up to 7.5p a minute depending on the time of day.

The new charges come into effect on August 1 and are believed to be the first time AOL UK has made its punters pay for calling its helplines.

Until now the 0800 tech support line has been a selling point for the family-friendly ISP.

But in an email to users today the company explains that the switch to a new charged-for 0870 number will "ensure we can continue to provide the highest quality member services".

It goes on: "This change will enable us to invest in further significant enhancements to our customer services, and ensure we continue to provide market-leading support for the wide range of features and content AOL delivers to our members now, and in the future."

However, not everyone will have to cough up to speak to tech support. Punters who sign up to the ISP's AOL Talk phone service can still call the helpline for free.

Said AOL in a statement: "The new customer and technical support number still represents one of the best value customer service options on the market, as many other Internet providers charge premium rates for support." ®

Related stories

AOL UK offers phone service
AOL rebuts zombie network slur
AOL launches free 2GB webmail service
Time Warner mulls AOL float

Intelligent flash storage arrays

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.