Feeds

Call centre workers face voice health scare

Lost for words

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Thousands of call centre workers are at risk of damaging their health because they talk too much.

British trade union UNISON claims one in 50 call centre workers is at risk from this "industrial disease" adding that "voice loss" is costing the UK £200m a year, a figure set to double over the next ten years.

UNISON wants employers to do more to minimise the threat to people's health. In particular, it wants to ensure that UK's 860,000 call centre workers receive regular voice breaks and have access to fresh drinking water.

And if workers have colds or sore throats, they should also be excused from phone work so as not to damage their voices.

"For years employers ignored the dangers of asbestos and denied that RSI (Repetitive Strain Injury) existed, with the result that workers and companies paid a high price," said UNISON general secretary Dave Prentis.

"Now call centres are in danger of falling into the same trap by ignoring the growing risk of voice loss in the workforce.

He went on: "Call centres are a voice-driven industry and employers need to protect that most precious asset now, or face the human and legal consequences later. Call centre managers have been warned - they cannot feign ignorance of the problem - and they cannot afford to bury their heads in the sand.

Prentis said: "UNISON is demanding urgent action before the problem spirals out of control." ®

Related stories

MPs accuse BT of 'exploiting low wages in China'
More outsourcing = more unhappiness
Offshoring benefits UK job market

Remote control for virtualized desktops

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.