Feeds

PayPal coughs to 'internal comments' edit slip

Happens

  • alert
  • submit to reddit

Eight steps to building an HP BladeSystem

PayPal is to remove internal comments regarding its protection for sellers that it accidentally published on its website.

Under a section outlining the protection Paypal provides sellers, the online payment outfit wrote:

"PayPal protects sellers in ways that many other financial institutions don't. For instance, card issuers often charge for their fraud prevention tools, but at PayPal you'll find the same tools for free. Not only that, but unlike many of our competitors, PayPal's fraud experts work behind the scenes, monitoring activity and possible fraud indicators to help ensure an extremely safe network."

So far, so good.

It went on: "Should any suspicious activity occur, PayPal will either alert you either by email or by a representative calling you. But PayPal doesn't stop there. We offer you [excellent] [too strong I think given the limited ability to comply with SPP] chargeback protection, too. Card issuers frequently put buyers' needs before merchants' needs. That means chargeback disputes are often an uphill battle for sellers. PayPal is equally concerned about both its buyers and sellers. That's why, should a buyer file a dispute, we will act as a mediator between both parties often resolving the situation before a chargeback is filed. If mediation fails and the buyer files a chargeback, PayPal will use evidence provided by the seller to investigate wrongful chargebacks. In these ways, PayPal offers a uniquely comprehensive level of protection for sellers. [Did we want to also mention SPP?]

Asked to comment on why the use of "excellent" was "too strong I think given the limited ability to comply with SPP" (Seller Protection Policy) a spokesman for PayPal said: "The notes on the site were internal comments and are being removed. The use of the word excellent will remain."

In a statement the company added: "We stand by the use of the word 'excellent' to describe our protection programmes for sellers. The note on the site was simply an internal question raised by a member of our team.

In order to qualify for Seller Protection Policy, which offers £3,250 coverage in the event of a chargeback, sellers must comply with our terms and conditions, which are actually very straightforward."

"We do not feel that PayPal users' ability to comply with the terms and conditions are at all limited." ®

Related stories

eBayers banned for wrecking Live 8 ticket auctions
Don't flog Live 8 tickets on eBay, pleads eBay
eBay bows to Saint Bob over Live 8

Mobile application security vulnerability report

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.