Feeds

BT denies pulling phone plug on kiddie charity

MP wades into rogue dialler row

  • alert
  • submit to reddit

Top three mobile application threats

BT has been condemned for allegedly pulling the plug on a telephone helpline used to support a children's charity.

ADHD in Suffolk - a voluntary group that supports families with children suffering from Attention Deficit Hyperactivity Disorder (ADHD) - got clobbered with a £400 phone bill after falling victim to a rogue internet dialler scam.

The charity claims that BT refused to waive the bill and then cut off the line, something BT denies.

And now Suffolk MP Bob Blizzard, who earlier this year asked the police to investigate whether BT was in breach of the Proceeds of Crime Act for taking money from customers caught by rogue dialler fraud, has called the telco's attitude "appalling and hypocritical".

"In my initial correspondence with the Chief Executive [of BT] on this matter I was told that the company would donate any profits from such scammed calls to Childline," said Mr Blizzard."

"The company is now showing a complete lack of social conscience by terminating a telephone hotline set up to help parents affected by ADHD. This organisation is providing a vital service and I find BT's attitude appalling and hypocritical.

"Until this matter is resolved parents in need are unable to get through easily on the published numbers to obtain the advice and help they so badly need, and the organisation is finding it very difficult to operate."

But BT has rejected the allegations insisting that it did not cut off the helpline. A spokesman for the company added that BT had also agreed to write off £300 of the bill as a "goodwill gesture". ®

Related stories

MP gets police to investigate BT over rogue dialler scams
Punters fear doorstep selling
ICSTIS bars rogue dialler operator
BT cracks down on rogue diallers
Telcos act to squeeze out 'few rotten apples'
UK phone scammers yet to pay fines

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.