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BT IT support provided by ClientLogic - not BT

Monster telco blames 'crossed wires' for slip

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BT has blamed "crossed wires" for dishing out misleading information about its new IT support service for SMEs.

On Friday we reported how BT is now offering small and medium-sized businesses "corporate grade" IT support for around 50p a day.

The former UK monopoly also confirmed that its IT Support Manager (ITSM) was manned by BT employees based in the UK.

A spokeswoman for the telco told us: "I can happily confirm that all members of the IT Support Manager Team are BT employees based in the UK and work solely on this team (they are not also members of a larger help desk)."

That's crystal clear then - BT's new revenue-earning ITSM operation is run by a dedicated team of BT professionals.

But wait, sources told El Reg that the ITSM desk is not operated by BT staff, but run out of ClientLogic's centre in Alness, "located in the beautiful Scottish Highlands on the shores of the Cromarty Firth, overlooked by rolling hills".

Asked to rubbish this scurrilous piece of scuttlebutt BT has sheepishly acknowledged that it is true.

A spokeswoman told us: "We have had confirmation from BT that the IT Support Manager does use a ClientLogic team that is based in the UK.

"It seems there were crossed wires with your initial inquiry, which was taken to be outsourcing from the UK, not from BT." ®

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