The Register®

Biting the hand that feeds IT

SMEs tempted with BT tech support

Not outsourced, not offshored

BT is offering small businesses "corporate grade" IT support for around 50p a day.

The service has been under trial since last November with the full launch of "IT Support Manager from BT" delayed until now to ensure that the system was up and running properly.

"The new service provides a specialist helpdesk, made up of highly trained IT experts who are able to securely take control of a customer's PC and work on it remotely to solve IT headaches," said BT in a statement.

Support for the UK's SMEs costs £10 a month (min 12-month contract) or £25 for a one-off incident. The service is available Monday to Friday between 8am and 6pm.

A spokeswoman for BT told us that all the staff manning the service are BT employees based in the UK. The service is not outsourced to another company or run from a centre overseas. ®

Related stories

Small firms surfing web to non-local markets
Bean counters love the fluffy side of IT
Novell gets suite on SMEs
Big Blue goes after the little guy
SMEs play IT fast and loose
Small.biz gets the virus jitters
Small.biz loves illegal software (true)

Free report. "Comparing Data Center Batteries, Flywheels, and Ultracapacitors: What is the best energy storage for you?"

Don’t Miss

Warning: roadworksNetbooks and Mini-Laptops

Buyer's Guide They're little and we love 'em. But which ones are best?

Warning: roadworksIntel shakes AMD's chip-fabbing baby

Cross-licensing custody battle

Emails show journalist rigged Wikipedia's naked shorts

Overstock's Byrne vindicated amidst economic meltdown

Warning StopYours truly, angry mob

Book extract Bringing Nothing To The Party: Cleaning up the net, one satirical vigilante page at a time