Feeds

SMEs don't get VFM from cellcos

'Second rate value compared to larger enterprises'

  • alert
  • submit to reddit

The essential guide to IT transformation

Complex tariffs and poor service are just two of the reasons why UK SMEs reckon they get a rough deal from mobile phone operators.

According to research carried out by Orange, big corporate customers get better service and value for money from mobilephonecos compared to small and medium-sized businesses (SMEs).

Six out of ten beancounters quizzed as part of a survey of 250 SMEs said they received "second rate value compared to larger enterprises" while eight in ten said SMEs "deserved the same benefits and services from mobile operators as larger enterprises.

Even the beancounters are often foxed by the complexity of mobile tariffs leading three quarters of those surveyed to believe that they have been overcharged for services.

"Small and medium size companies want a fairer deal from mobile operators," says Orange's Alastair MacLeod.

"They want a straightforward deal that offers a level playing field for businesses of all sizes and removes the need for considerable time and resources to be spent on selecting an appropriate package," he said.

Publication of research coincided with the launch of a "new deal" for SMEs from Orange called Business Plus, which promises the "UK's clearest and best value mobile package that will apply to all businesses, regardless of their size". ®

Related stories

Small firms surfing web to non-local markets
eCrime cost UK.biz £2.4bn in 2004
Orange postpones Wildfire closure
Orange blasted for extinguishing Wildfire

Next gen security for virtualised datacentres

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.