Feeds

HP thins UK support contract - sends hundreds of jobs to India

Hurding to Bangalore

  • alert
  • submit to reddit

Application security programs and practises

Exclusive Hundreds of technical support workers in the UK will lose their jobs by October as a result of HP's decision to move more work to India, The Register can reveal.

In a game of offshore the outsourcer, HP has decided to cut off much of the work done with services outfit twenty4help and shift it over to a "global partner" in India, sources said. Between 200 and 300 twenty4help staffers in the UK and Ireland will likely be fired as a result. The first wave of firings will happen at the end of July when 40 percent of the call load heads to India. By the end of October, all the phones will go silent in the UK and Ireland.

Calls and e-mails to twenty4help were not returned. An HP spokeswoman said the company would not "comment on rumors and speculation" at this time.

These moves have triggered a wave of outrage as HP staffers and associates see a familiar pattern emerging with new CEO Mark Hurd. While at NCR, Hurd famously trimmed the company's bottom line by offering severance packages to well-paid older workers and by offshoring jobs.

Since his tenure at HP started, Hurd has looked on as close to 2,000 people accepted severance packages and now as already outsourced support work is being offshored to India.

The workers affected at twenty4help primarily handle qualifications technical support for HP's notebook, desktop, digital camera and printer products. Staffers taking sales and complaints calls should keep their jobs, our sources said.

The mood at twenty4help took a turn this morning as word of the firings broke out. Some workers handling printer support calls are reported to have gotten up from their desks and taken off to the pub.

"It's an utter disgrace," said one source. ®

Related stories

Outsourcing more expensive than in-house service
Outsourced IT staff fingered porn stash banker
IBM to aid American ethos with human capital fund
Flame Carly!
HP outsources more PC ops

Application security programs and practises

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.