Feeds

HP thins UK support contract - sends hundreds of jobs to India

Hurding to Bangalore

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Exclusive Hundreds of technical support workers in the UK will lose their jobs by October as a result of HP's decision to move more work to India, The Register can reveal.

In a game of offshore the outsourcer, HP has decided to cut off much of the work done with services outfit twenty4help and shift it over to a "global partner" in India, sources said. Between 200 and 300 twenty4help staffers in the UK and Ireland will likely be fired as a result. The first wave of firings will happen at the end of July when 40 percent of the call load heads to India. By the end of October, all the phones will go silent in the UK and Ireland.

Calls and e-mails to twenty4help were not returned. An HP spokeswoman said the company would not "comment on rumors and speculation" at this time.

These moves have triggered a wave of outrage as HP staffers and associates see a familiar pattern emerging with new CEO Mark Hurd. While at NCR, Hurd famously trimmed the company's bottom line by offering severance packages to well-paid older workers and by offshoring jobs.

Since his tenure at HP started, Hurd has looked on as close to 2,000 people accepted severance packages and now as already outsourced support work is being offshored to India.

The workers affected at twenty4help primarily handle qualifications technical support for HP's notebook, desktop, digital camera and printer products. Staffers taking sales and complaints calls should keep their jobs, our sources said.

The mood at twenty4help took a turn this morning as word of the firings broke out. Some workers handling printer support calls are reported to have gotten up from their desks and taken off to the pub.

"It's an utter disgrace," said one source. ®

Related stories

Outsourcing more expensive than in-house service
Outsourced IT staff fingered porn stash banker
IBM to aid American ethos with human capital fund
Flame Carly!
HP outsources more PC ops

Remote control for virtualized desktops

More from The Register

next story
BIG FAT Lies: Porky Pies about obesity
What really shortens lives? Reading this sort of crap in the papers
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?