Feeds

HP thins UK support contract - sends hundreds of jobs to India

Hurding to Bangalore

  • alert
  • submit to reddit

SANS - Survey on application security programs

Exclusive Hundreds of technical support workers in the UK will lose their jobs by October as a result of HP's decision to move more work to India, The Register can reveal.

In a game of offshore the outsourcer, HP has decided to cut off much of the work done with services outfit twenty4help and shift it over to a "global partner" in India, sources said. Between 200 and 300 twenty4help staffers in the UK and Ireland will likely be fired as a result. The first wave of firings will happen at the end of July when 40 percent of the call load heads to India. By the end of October, all the phones will go silent in the UK and Ireland.

Calls and e-mails to twenty4help were not returned. An HP spokeswoman said the company would not "comment on rumors and speculation" at this time.

These moves have triggered a wave of outrage as HP staffers and associates see a familiar pattern emerging with new CEO Mark Hurd. While at NCR, Hurd famously trimmed the company's bottom line by offering severance packages to well-paid older workers and by offshoring jobs.

Since his tenure at HP started, Hurd has looked on as close to 2,000 people accepted severance packages and now as already outsourced support work is being offshored to India.

The workers affected at twenty4help primarily handle qualifications technical support for HP's notebook, desktop, digital camera and printer products. Staffers taking sales and complaints calls should keep their jobs, our sources said.

The mood at twenty4help took a turn this morning as word of the firings broke out. Some workers handling printer support calls are reported to have gotten up from their desks and taken off to the pub.

"It's an utter disgrace," said one source. ®

Related stories

Outsourcing more expensive than in-house service
Outsourced IT staff fingered porn stash banker
IBM to aid American ethos with human capital fund
Flame Carly!
HP outsources more PC ops

SANS - Survey on application security programs

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.