Feeds

HP thins UK support contract - sends hundreds of jobs to India

Hurding to Bangalore

  • alert
  • submit to reddit

Intelligent flash storage arrays

Exclusive Hundreds of technical support workers in the UK will lose their jobs by October as a result of HP's decision to move more work to India, The Register can reveal.

In a game of offshore the outsourcer, HP has decided to cut off much of the work done with services outfit twenty4help and shift it over to a "global partner" in India, sources said. Between 200 and 300 twenty4help staffers in the UK and Ireland will likely be fired as a result. The first wave of firings will happen at the end of July when 40 percent of the call load heads to India. By the end of October, all the phones will go silent in the UK and Ireland.

Calls and e-mails to twenty4help were not returned. An HP spokeswoman said the company would not "comment on rumors and speculation" at this time.

These moves have triggered a wave of outrage as HP staffers and associates see a familiar pattern emerging with new CEO Mark Hurd. While at NCR, Hurd famously trimmed the company's bottom line by offering severance packages to well-paid older workers and by offshoring jobs.

Since his tenure at HP started, Hurd has looked on as close to 2,000 people accepted severance packages and now as already outsourced support work is being offshored to India.

The workers affected at twenty4help primarily handle qualifications technical support for HP's notebook, desktop, digital camera and printer products. Staffers taking sales and complaints calls should keep their jobs, our sources said.

The mood at twenty4help took a turn this morning as word of the firings broke out. Some workers handling printer support calls are reported to have gotten up from their desks and taken off to the pub.

"It's an utter disgrace," said one source. ®

Related stories

Outsourcing more expensive than in-house service
Outsourced IT staff fingered porn stash banker
IBM to aid American ethos with human capital fund
Flame Carly!
HP outsources more PC ops

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.