Feeds

O2 creates 1,500 Glasgow jobs

Flushed with success

  • alert
  • submit to reddit

Website security in corporate America

O2 is creating 1,500 new call centre jobs in Scotland as part of plans to be more cuddly towards its customers.

A new call centre opens in Glasgow's Skypark business complex at Finnieston in the autumn. Over the next two years the cellco is pumping £18m into the centre, backed by £7m in "Regional Selective Assistance".

The Glasgow site will be O2's fourth major customer service centre in the UK with the others based in Leeds, Bury and Warrington.

Details of O2's investment in cuddling up to punters were revealed in March when it announced plans to axe 500 back office staff tied up with managerial and admin tasks and replacing them with 2,000 workers dealing directly with punters.

The new staff are expected to provide and "enhanced customer experience and strengthen customer loyalty". You have been warned. ®

Related stories

O2 to axe 500 jobs...
CWU 'shocked and dismayed' at O2 job losses
200 IT workers face O2 axe
O2 goes down the pan
O2 and EasyAir avoid High Court spat
O2 gets protective over 'bubbles'

Internet Security Threat Report 2014

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.