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Internet Security Threat Report 2014

O2 is creating 1,500 new call centre jobs in Scotland as part of plans to be more cuddly towards its customers.

A new call centre opens in Glasgow's Skypark business complex at Finnieston in the autumn. Over the next two years the cellco is pumping £18m into the centre, backed by £7m in "Regional Selective Assistance".

The Glasgow site will be O2's fourth major customer service centre in the UK with the others based in Leeds, Bury and Warrington.

Details of O2's investment in cuddling up to punters were revealed in March when it announced plans to axe 500 back office staff tied up with managerial and admin tasks and replacing them with 2,000 workers dealing directly with punters.

The new staff are expected to provide and "enhanced customer experience and strengthen customer loyalty". You have been warned. ®

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