Feeds

Parents blame Vonage over girl’s death

911 failure

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Voice over Internet Protocol provider Vonage is under fire in the US for failing to connect an emergency 911 call.

VoIP firms have to warn new customers that the service does not link properly to emergency services. 911 calls from landlines in the US give the location of the phone to emergency services.

A Florida couple are blaming Vonage for the death of their 3-month old daughter. Cheryl Waller called 911 when her daughter Julia stopped breathing. But she got a recorded message telling her the sheriff’s office was closed. She ran to a neighbour’s house to make the call but the delay proved fatal for her daughter.

Vonage is facing similar claims in Texas after a teenager was unable to contact police after her parents were shot during a robbery.

The problem is being addressed - Vonage announced a deal with Verizon last week that it will provide full 911 services for all subscribers. The roll-out begins in July and should cover all states by year end.®

Related stories

Vonage rings up $200m investment
Vonage bows to 911 pressure
Vonage expands UK service

Beginner's guide to SSL certificates

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.