Feeds

Parents blame Vonage over girl’s death

911 failure

  • alert
  • submit to reddit

Boost IT visibility and business value

Voice over Internet Protocol provider Vonage is under fire in the US for failing to connect an emergency 911 call.

VoIP firms have to warn new customers that the service does not link properly to emergency services. 911 calls from landlines in the US give the location of the phone to emergency services.

A Florida couple are blaming Vonage for the death of their 3-month old daughter. Cheryl Waller called 911 when her daughter Julia stopped breathing. But she got a recorded message telling her the sheriff’s office was closed. She ran to a neighbour’s house to make the call but the delay proved fatal for her daughter.

Vonage is facing similar claims in Texas after a teenager was unable to contact police after her parents were shot during a robbery.

The problem is being addressed - Vonage announced a deal with Verizon last week that it will provide full 911 services for all subscribers. The roll-out begins in July and should cover all states by year end.®

Related stories

Vonage rings up $200m investment
Vonage bows to 911 pressure
Vonage expands UK service

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Speak your brains on SIGNAL-FREE mobile comms firm here
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.