Feeds

Billing snafu hits Bulldog

These things happen

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Bulldog has blamed a "hiccup with its billing system" for a delay in collecting subscription fees.

Some punters of the broadband ISP had originally received an email informing them that their payment had been declined and failure to act could lead to an interruption of their service.

Shortly after, Bulldog issued an email saying that the previous email had been sent in error and that broadband accounts would "not be put on hold".

A third email sent last week explained: "For your information we are writing to let you know that there has been a delay in your April invoice being created. We do apologise for any inconvenience and hope to have an invoice to you for this period by mid May."

A spokeswoman for the Cable & Wireless-owned ISP said a new billing process had experienced teething issues resulting in a "hiccup with the billing system".

However, she explained that only a tiny number of customers - around 100 - were affected.

Separately, a disgruntled customer has set up a forum - Bulldog Hell - for Bulldog customers to "voice their opinion publicly" about the service. A spokeswoman for Bulldog told us: "If people have issues then they should contact us direct or use the official bulldog forum." ®

Related stories

Bulldog to extend reach of unbundled broadband
Bulldog service suffers 'performance issue'
Coming months 'critical for LLU'
Bulldog to resubmit BT complaint
Carve up BT, says Energis boss

Choosing a cloud hosting partner with confidence

More from The Register

next story
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Ofcom snatches 700MHz off digital telly, hands it to mobile data providers
Hungry mobe'n'slab-waving Blighty swallows spectrum
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.