Feeds

Billing snafu hits Bulldog

These things happen

  • alert
  • submit to reddit

Eight steps to building an HP BladeSystem

Bulldog has blamed a "hiccup with its billing system" for a delay in collecting subscription fees.

Some punters of the broadband ISP had originally received an email informing them that their payment had been declined and failure to act could lead to an interruption of their service.

Shortly after, Bulldog issued an email saying that the previous email had been sent in error and that broadband accounts would "not be put on hold".

A third email sent last week explained: "For your information we are writing to let you know that there has been a delay in your April invoice being created. We do apologise for any inconvenience and hope to have an invoice to you for this period by mid May."

A spokeswoman for the Cable & Wireless-owned ISP said a new billing process had experienced teething issues resulting in a "hiccup with the billing system".

However, she explained that only a tiny number of customers - around 100 - were affected.

Separately, a disgruntled customer has set up a forum - Bulldog Hell - for Bulldog customers to "voice their opinion publicly" about the service. A spokeswoman for Bulldog told us: "If people have issues then they should contact us direct or use the official bulldog forum." ®

Related stories

Bulldog to extend reach of unbundled broadband
Bulldog service suffers 'performance issue'
Coming months 'critical for LLU'
Bulldog to resubmit BT complaint
Carve up BT, says Energis boss

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.