Feeds

Dell ready to go on India hiring binge

Mike Dehli shows offshore love

  • alert
  • submit to reddit

Build a business case: developing custom apps

Dell's India staff will swell to more than 10,000 workers by year end, as the company fills out call center and software development roles.

To hit the 10,000 mark, Delli will need to hire between 2,000 and 3,000 workers over the next 8 months, CEO Kevin Rollins told reporters in Bangalore, according to numerous media reports. Despite push-back from customers and some employees, Dell has been relentless about offshoring customer support work. It currently employs far more staffers outside of the US than at home.

Should Delli hit the 10,000 mark, then its Indian operations would account for close to one-fifth of the company's total workforce.

Rollins blamed past Indian support failures on an over-zealous management and not workers who had yet to master a Texas twang. Dell was forced to bring some of its support operations back home after complaints.

"Then, we were doing too much, too fast in too many places. We had to prioritize and refine," he told the reporters.

Now, however, the company is prepared to return Bangalore to its full offshored support glory. Dell, no doubt, has created a more "refined" system for handing out American names to its Indian staff and for teaching them phrases like, "Ya'll call again, you hear" and "Damn, son, you talk faster than a rancher moving beef at auction."

Sources told The Register that Delli informed staffers in Nashville of its decision to offshore consumer technical support to India earlier this month. Close to 500 people have already had their jobs sent to Bangalore, according to the sources. Those who wish to discuss the matter more can travel over here. ®

Related stories

India, China poised to feast on US IT complacency
Foreigners gain thousands of jobs on Dell US staff
CollabNet revamp makes offshorers happy
IBM workers call for shareholders to 'Offshore the CEO'
Shell's IT department off to India

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.