Feeds

PlusNet ditches fair usage policy

Uh huh...

  • alert
  • submit to reddit

Next gen security for virtualised datacentres

PlusNet has abandoned plans to implement a "Fair Usage Policy (FUP) that would have kept a lid on "broadband hogs" accused of hoovering up too much capacity and affecting the service quality experienced by other users. Instead, it will use a "contention based" approach to manage problem users.

The problem of these broadband hogs became so acute late last year that the Sheffield-based ISP shunted around 250 heavy users onto a "bad boys' pipe" to try and ease the problem for other users.

At the same time, the ISP said it would introduce a FUP which would have introduced usage limits and guidelines. Those regularly in breach of the FUP could expect to be warned about their usage or even risk being booted from the service.

But just when customers had readied themselves for the introduction of the FUP, PlusNet changed tack. In an email to users last week it said: "Following our recent announcements about the implementation of the proposed fair usage system, we have taken the decision not to implement fair usage. This decision is in no small part due to the changing broadband market and the requirement to ensure that a minority of customers does not continue to impact the experience for the majority."

Explaining its new approach PlusNet said: "Under the contention based approach we are presenting extremely heavy users with the opportunity to use their broadband connection off-peak whilst being fair during peak hours, and if this doesn't occur then we have the ability to manage their connection on an individual basis in such a way that they don't adversely affect the capacity on their product types, and assist them in finding an alternative ISP."

Although PlusNet insists that the vast majority of punters will be unaffected by the change, it has caused outrage among some users. One irate reader told The Register that he thought the ISP "had moved the goalposts" while another said he was just "confused" by it all.

But PlusNet insists the change in approach will only affect a tiny fraction (around one per cent) of its 100,000 users - a small number of punters the ISP claims are using the service full throttle and downloading material 24/7. ®

Related stories

PlusNet moves broadband hogs onto 'bad boy pipe'
PlusNet gets tough with broadband hogs
PlusNet racks up 100k broadband punters

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.