Feeds

Bulldog service suffers 'performance issue'

Soon be sorted, says LLU ISP

  • alert
  • submit to reddit

Intelligent flash storage arrays

Bulldog - the broadband ISP of Cable & Wireless - says that a "performance issue" that hit part of its network in London will be sorted by the end of the day.

Readers who've contacted The Register said the service has been patchy over the last 48 hours or so. But posts on ADSL Guide suggest the problem has been going on for longer and is hitting other parts of Bulldog's network.

While some customers of Bulldog's unbundled service have been able to access the web, others report being unable to play online games. What's angered many Bulldog punters is the lack of information from the broadband ISP.

One reader told us: "For the last 72 hours some of the Bulldog ADSL customers are suffering from massive packet loss on their service, rendering it as much use as an ashtray on a motorbike. No details from Bulldog other than it appears it might take another week to get someone to fix the problem."

In a statement Bulldog confirmed what it described as a "performance issue" but insisted that only a handful of punters were hit by the problem.

The ISP said in a statement: "There has been a performance issue identified on one of our LLU metro nodes in London, which has affected the speeds received by a small proportion of our customers.

"Currently we have 16 customer tickets open with speed-related issues.

"We have identified the cause of the performance issue on the metro node, and it will have been resolved by the end of today," it said. ®

Related stories

Bulldog to resubmit BT complaint
Coming months 'critical for LLU'
C&W bull(dog)ish about LLU
Bulldog blames 'admin error' for poor service

Providing a secure and efficient Helpdesk

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Entity Framework goes 'code first' as Microsoft pulls visual design tool
Visual Studio database diagramming's out the window
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.