Feeds

Bulldog service suffers 'performance issue'

Soon be sorted, says LLU ISP

  • alert
  • submit to reddit

The essential guide to IT transformation

Bulldog - the broadband ISP of Cable & Wireless - says that a "performance issue" that hit part of its network in London will be sorted by the end of the day.

Readers who've contacted The Register said the service has been patchy over the last 48 hours or so. But posts on ADSL Guide suggest the problem has been going on for longer and is hitting other parts of Bulldog's network.

While some customers of Bulldog's unbundled service have been able to access the web, others report being unable to play online games. What's angered many Bulldog punters is the lack of information from the broadband ISP.

One reader told us: "For the last 72 hours some of the Bulldog ADSL customers are suffering from massive packet loss on their service, rendering it as much use as an ashtray on a motorbike. No details from Bulldog other than it appears it might take another week to get someone to fix the problem."

In a statement Bulldog confirmed what it described as a "performance issue" but insisted that only a handful of punters were hit by the problem.

The ISP said in a statement: "There has been a performance issue identified on one of our LLU metro nodes in London, which has affected the speeds received by a small proportion of our customers.

"Currently we have 16 customer tickets open with speed-related issues.

"We have identified the cause of the performance issue on the metro node, and it will have been resolved by the end of today," it said. ®

Related stories

Bulldog to resubmit BT complaint
Coming months 'critical for LLU'
C&W bull(dog)ish about LLU
Bulldog blames 'admin error' for poor service

Secure remote control for conventional and virtual desktops

More from The Register

next story
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.