Feeds

Demon jobs on line at Glasgow tech support

'Business efficiency review'

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Demon Internet could be about to axe around 40 jobs in Scotland as it moves to close its tech support centre in Glasgow.

Staff were told of the proposals yesterday although insiders have told The Register that many workers walked out in disgust even before managers had finished the meeting.

"They told us they're making the lot of us redundant with many of the jobs going to India," said one insider. "Why? Because it's cheaper. After we're all gone the jobs will be split between Southend-on-Sea and Bangalore in India."

A spokeswoman for Demon - which is part of Scottish telco group Thus - confirmed that there could be redundancies but insisted that the decision to close the Glasgow call centre was just a "proposal" at the moment.

"It's part of a business efficiency review. We're proposing to consolidate our customer services operation in one facility in Southend," she said.

As for Demon's links with India (it began outsourcing some of its tech support to India last year, btw) the ISP insisted that only 4 per cent of traffic goes overseas.

Demon is currently discussing the proposals with employees although jobs could be lost if the ISP goes ahead with the plans, she said.

A week ago Thus delivered a cautious update and warned of tough trading conditions. ®

Related stories

Job fears raised as Demon offshores tech support to India
Thus cautious on outlook
Thus squeezed by tough conditions
Thus shares nosedive over gloomy forecast

New hybrid storage solutions

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
Alibaba swings a large one with STONKING IPO legal bills
Chinese e-commerce beast searches for $21bn from investors
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
EMC has nothing to say on VMware sale plan
Rumour and counter-rumour swirl around Wall Street
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.