Feeds

Demon jobs on line at Glasgow tech support

'Business efficiency review'

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Demon Internet could be about to axe around 40 jobs in Scotland as it moves to close its tech support centre in Glasgow.

Staff were told of the proposals yesterday although insiders have told The Register that many workers walked out in disgust even before managers had finished the meeting.

"They told us they're making the lot of us redundant with many of the jobs going to India," said one insider. "Why? Because it's cheaper. After we're all gone the jobs will be split between Southend-on-Sea and Bangalore in India."

A spokeswoman for Demon - which is part of Scottish telco group Thus - confirmed that there could be redundancies but insisted that the decision to close the Glasgow call centre was just a "proposal" at the moment.

"It's part of a business efficiency review. We're proposing to consolidate our customer services operation in one facility in Southend," she said.

As for Demon's links with India (it began outsourcing some of its tech support to India last year, btw) the ISP insisted that only 4 per cent of traffic goes overseas.

Demon is currently discussing the proposals with employees although jobs could be lost if the ISP goes ahead with the plans, she said.

A week ago Thus delivered a cautious update and warned of tough trading conditions. ®

Related stories

Job fears raised as Demon offshores tech support to India
Thus cautious on outlook
Thus squeezed by tough conditions
Thus shares nosedive over gloomy forecast

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.