Feeds

BT tempts UK biz with 2Meg broadband

Consumer service dressed in a business suit, says rival

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Firms signing up to BT Business Broadband from tomorrow will get a 2 Meg service "as standard", the telco announced today.

The former monopoly is also set to offer business punters an eight hour Service Level Agreement (SLA) and advanced support to provide added assurance to business users.

"Today, speed is often taken for granted by business customers - they're now more interested in what they can do with broadband and how it's supported," said BT Business's Beatriz Butsana-sita in a statement. "Standardising 2Mb across our portfolio for no extra cost is part of our continuing drive to help our business customers really harness the power of broadband."

While BT reckons this is a good deal for firms looking for broadband, Newbury-based business-only ISP altoHiway reckons the telco's "value" packages "fall short of the quality needed by business users".

Commenting on BT's speed increase, altoHiway exec Chris Wood said that far from being a customer benefit, BT's offer was a "repackaging of mainly consumer grade ADSL offerings, dressed up as a business service".

"In the end it will cost business users more for lower quality basic packages," he said.

No one at BT was available for comment at the time of writing. ®

Related stories

BT in 2Mb broadband giveaway
BT biz broadband billing balls-up
900 BT biz punters snagged by BT 'system problem'
BT customer signed up for five years - without his consent
UK firms tempted with free broadband

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.