Feeds

Bulldog to resubmit BT complaint

BT fails to budge on fault repairs

  • alert
  • submit to reddit

Top three mobile application threats

A row between Bulldog and BT over fault repair times is rumbling on even though the formal complaint has been pulled - for now at least.

Last week the Office of the Telecommunications Adjudicator (OTA) announced that the dispute was withdrawn by Bulldog "due to significant progress having been made on the BT LLU (local loop unbundling) Fault Repair Terms and Conditions".

However, the complaint about discriminatory fault repair times contained three parts. And while Cable & Wireless-owned Bulldog has withdrawn two of the three because it says BT has agreed to provide new customer care levels, it intends to resubmit another complaint on the third issue.

In a statement C&W said: "Bulldog requested three new fault care levels, two of which would provide parity with BT's wholesale broadband products, and the third of which would provide parity with BT's PPC (partial private circuits). BT has now agreed to provide the two new care levels providing parity with its two wholesale broadband products. It has not agreed to provide the third care level (ie parity with PPCs).

"Bulldog has withdrawn the dispute, as two of the three issues have been resolved, and is planning to resubmit the dispute on the third point," it said.

Snag is, BT doesn't quite see it that way. According to a BT Wholesale spokeswoman, BT hasn't budged an inch.

She told us: "BT has demonstrated to Bulldog that it definitely does not discriminate against its Wholesale customers. BT has also said that it is reasonable for Bulldog to request a new product.

"BT believes that it would be appropriate for Bulldog to continue with the facilitation offered by the OTA to achieve the new product, rather than to go to dispute. As a result the dispute has been withdrawn," she said.

Yesterday, BT boss Ben Verwaayen - who reckons BT is changing into an "innovation company" - told the UK's telecoms industry to stop moaning and "get on with life". ®

Related stories

'LLU Czar' to rule on Bulldog/BT dispute
UK LLU improving says Telecoms Adjudicator
a href="/2005/03/29/bt_verwaayen/">BT tells industry to 'get on with life'

Combat fraud and increase customer satisfaction

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.