Feeds

Bulldog to resubmit BT complaint

BT fails to budge on fault repairs

  • alert
  • submit to reddit

Boost IT visibility and business value

A row between Bulldog and BT over fault repair times is rumbling on even though the formal complaint has been pulled - for now at least.

Last week the Office of the Telecommunications Adjudicator (OTA) announced that the dispute was withdrawn by Bulldog "due to significant progress having been made on the BT LLU (local loop unbundling) Fault Repair Terms and Conditions".

However, the complaint about discriminatory fault repair times contained three parts. And while Cable & Wireless-owned Bulldog has withdrawn two of the three because it says BT has agreed to provide new customer care levels, it intends to resubmit another complaint on the third issue.

In a statement C&W said: "Bulldog requested three new fault care levels, two of which would provide parity with BT's wholesale broadband products, and the third of which would provide parity with BT's PPC (partial private circuits). BT has now agreed to provide the two new care levels providing parity with its two wholesale broadband products. It has not agreed to provide the third care level (ie parity with PPCs).

"Bulldog has withdrawn the dispute, as two of the three issues have been resolved, and is planning to resubmit the dispute on the third point," it said.

Snag is, BT doesn't quite see it that way. According to a BT Wholesale spokeswoman, BT hasn't budged an inch.

She told us: "BT has demonstrated to Bulldog that it definitely does not discriminate against its Wholesale customers. BT has also said that it is reasonable for Bulldog to request a new product.

"BT believes that it would be appropriate for Bulldog to continue with the facilitation offered by the OTA to achieve the new product, rather than to go to dispute. As a result the dispute has been withdrawn," she said.

Yesterday, BT boss Ben Verwaayen - who reckons BT is changing into an "innovation company" - told the UK's telecoms industry to stop moaning and "get on with life". ®

Related stories

'LLU Czar' to rule on Bulldog/BT dispute
UK LLU improving says Telecoms Adjudicator
a href="/2005/03/29/bt_verwaayen/">BT tells industry to 'get on with life'

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?