Feeds

Bulldog to resubmit BT complaint

BT fails to budge on fault repairs

  • alert
  • submit to reddit

Boost IT visibility and business value

A row between Bulldog and BT over fault repair times is rumbling on even though the formal complaint has been pulled - for now at least.

Last week the Office of the Telecommunications Adjudicator (OTA) announced that the dispute was withdrawn by Bulldog "due to significant progress having been made on the BT LLU (local loop unbundling) Fault Repair Terms and Conditions".

However, the complaint about discriminatory fault repair times contained three parts. And while Cable & Wireless-owned Bulldog has withdrawn two of the three because it says BT has agreed to provide new customer care levels, it intends to resubmit another complaint on the third issue.

In a statement C&W said: "Bulldog requested three new fault care levels, two of which would provide parity with BT's wholesale broadband products, and the third of which would provide parity with BT's PPC (partial private circuits). BT has now agreed to provide the two new care levels providing parity with its two wholesale broadband products. It has not agreed to provide the third care level (ie parity with PPCs).

"Bulldog has withdrawn the dispute, as two of the three issues have been resolved, and is planning to resubmit the dispute on the third point," it said.

Snag is, BT doesn't quite see it that way. According to a BT Wholesale spokeswoman, BT hasn't budged an inch.

She told us: "BT has demonstrated to Bulldog that it definitely does not discriminate against its Wholesale customers. BT has also said that it is reasonable for Bulldog to request a new product.

"BT believes that it would be appropriate for Bulldog to continue with the facilitation offered by the OTA to achieve the new product, rather than to go to dispute. As a result the dispute has been withdrawn," she said.

Yesterday, BT boss Ben Verwaayen - who reckons BT is changing into an "innovation company" - told the UK's telecoms industry to stop moaning and "get on with life". ®

Related stories

'LLU Czar' to rule on Bulldog/BT dispute
UK LLU improving says Telecoms Adjudicator
a href="/2005/03/29/bt_verwaayen/">BT tells industry to 'get on with life'

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.