Feeds

Credit card cock-up confuses World of Warcraft players

Identity theft panic

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Does World of Warcraft developer Blizzard Entertainment run its European operations out of a four-star hotel in Croydon and a three-star premises in Harrogate?

A large number of WoW's European players have this month received credit card statements showing their £8.99 monthly subscriptions for the online game being billed to either the Croydon Park Hotel in Croydon, Surrey or the Swallow St. George Hotel in Harrogate, Yorkshire.

That was sufficient for many of them to fear they had become victims of identity theft.

Gordon Chingara, deputy general manager at the Croydon Park Hotel, told The Register he had to field dozens of calls from worried WoW players. One caller even said she had felt it necessary to cancel her credit card immediately, he said.

"People panic when this happens," he said. "Many can't remember what they've spent £8.99 on. They think someone's stolen their credit card details."

Others think the hotel has taken the money, Chingara said. The hotel has not received any money, he added, and pledged to return any mis-directed funds.

Chingara laid the blame for statements mis-labelling on an error at EuroConex, the County Dublin, Ireland-based credit-card processing company, which handles the Croydon Park Hotel's credit card receipts, those of the Swallow St. George Hotel and those of Blizzard Europe. EuroConex assured him that all funds had been correctly routed to Blizzard, he said, and that it would apologise in due course to affected customers via their credit card issuers.

The Swallow St. George Hotel confirmed it too had received a number of calls from surprised and concerned credit-card holders - "it's only natural when something like this happens", said a hotel spokesman - but it had agreed to forward the details of anyone affected by this "administrative mistake" to EuroConex.

EuroConex and Blizzard Entertainment parent company Vivendi Universal did not respond to our requests for comment. ®

Related stories

ID theft is inescapable
Down with Chip 'n PIN, mini-black holes and cyber humans
Zen worker arrested over suspected CC theft
UK card fraud hits £505m
ID fraud rife in the UK - Which?
Security experts warn of 'scary' new web scam

Internet Security Threat Report 2014

More from The Register

next story
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
UK.gov lobs another fistful of change at SME infosec nightmares
Senior Lib Dem in 'trying to be relevant' shocker. It's only taxpayers' money, after all
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Snowden, Dotcom, throw bombs into NZ election campaign
Claim of tapped undersea cable refuted by Kiwi PM as Kim claims extradition plot
Freenode IRC users told to change passwords after securo-breach
Miscreants probably got in, you guys know the drill by now
THREE QUARTERS of Android mobes open to web page spy bug
Metasploit module gobbles KitKat SOP slop
BitTorrent's peer-to-peer chat app Bleep goes live as public alpha
A good day for privacy as invisble.im also reveals its approach to untraceable chats
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.