Feeds

Vonage expands UK service

But gets into hot water with the state of Texas

  • alert
  • submit to reddit

Boost IT visibility and business value

Voice over Internet Protocol(VoIP) provider Vonage is expanding services to 100 cities in the UK, including Leeds, Milton Keynes, Oxford, Preston and Salisbury.

Residential customers pay £9.99 a month for unlimited calls to UK and Ireland fixed lines. Small business customers can pay £18.99 a month for unlimited calls to fixed lines in the UK and Ireland, plus a fax line with 500 local and national minutes.

Vonage claims 550,000 customers in the US and aims for the same number in the UK within a year.

Meanwhile in the US Vonage has fallen foul of regulators in Texas. There was a big kerfuffle when VoIP services first launched as to whether they should be regulated like traditional telcos. Such regulations typically include guarantees of service levels, guaranteed access to emergency numbers and requirements for broad network coverage so people living in rural areas were not discriminated against.

The state of Minnesota took action against Vonage back in 2003 to force it to follow traditional telco regulations. The Federal Communications Commission ruled that individual states cannot regulate VoIP providers.

But Texas ain't so sure. Texas Attorney General Greg Abbott is taking action against Vonage accusing them of deceptive marketing practises. Abbott says the firm did not make it clear to customers that they would not be able to make emergency 911 calls.

Customers in the UK should not have such problems because all Vonage services here include access to emergency numbers.

Vonage counters that US customers are told at least twice that they will not be able to make emergency calls unless they activate the service. More details on Infoworld here.®

Related stories

UK Wi-Fi hotspot users offered free Skype calls
FCC investigates VoIP squashers
Hands off VoIP, Feds tell states

Seven Steps to Software Security

More from The Register

next story
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.