Feeds

Vonage expands UK service

But gets into hot water with the state of Texas

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Voice over Internet Protocol(VoIP) provider Vonage is expanding services to 100 cities in the UK, including Leeds, Milton Keynes, Oxford, Preston and Salisbury.

Residential customers pay £9.99 a month for unlimited calls to UK and Ireland fixed lines. Small business customers can pay £18.99 a month for unlimited calls to fixed lines in the UK and Ireland, plus a fax line with 500 local and national minutes.

Vonage claims 550,000 customers in the US and aims for the same number in the UK within a year.

Meanwhile in the US Vonage has fallen foul of regulators in Texas. There was a big kerfuffle when VoIP services first launched as to whether they should be regulated like traditional telcos. Such regulations typically include guarantees of service levels, guaranteed access to emergency numbers and requirements for broad network coverage so people living in rural areas were not discriminated against.

The state of Minnesota took action against Vonage back in 2003 to force it to follow traditional telco regulations. The Federal Communications Commission ruled that individual states cannot regulate VoIP providers.

But Texas ain't so sure. Texas Attorney General Greg Abbott is taking action against Vonage accusing them of deceptive marketing practises. Abbott says the firm did not make it clear to customers that they would not be able to make emergency 911 calls.

Customers in the UK should not have such problems because all Vonage services here include access to emergency numbers.

Vonage counters that US customers are told at least twice that they will not be able to make emergency calls unless they activate the service. More details on Infoworld here.®

Related stories

UK Wi-Fi hotspot users offered free Skype calls
FCC investigates VoIP squashers
Hands off VoIP, Feds tell states

Secure remote control for conventional and virtual desktops

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.