Feeds

Redbus power failure - companies form group to voice concerns

Still no word from Redbus

  • alert
  • submit to reddit

Internet Security Threat Report 2014

The power failure that hit Redbus Interhouse's Docklands location on Tuesday morning was still causing widespread disruption Tuesday afternoon for companies that have seen their businesses knocked for six.

Mike Tims, founder and chief exec of financial news service mtn-i has spent most of the day at Redbus' Harbour Exchange facility in the Docklands and is furious at the way customers have been left trying to get their businesses back online.

So much so, he's formed a user group and has signed up 25 companies so far to lobby Redbus for change. He will be writing to Redbus in the next few days in search of answers.

Calling from Redbus' colocation facility in London he told us: "We want the chief exec of Redbus to come to a meeting and listen to our demands for a decent service. We want to hold this company to account."

Speaking late this afternoon he said some companies were still without power.

Other hacked-off punters have written to us annoyed at the lack of response from Redbus.

One told us: "We have received zero feedback from redbus in the past three hours - no-one seems to be answering phones or emails. We host ecommerce sites turning over million of pounds, pay redbus a significant amount of money for their service and haven't the foggiest what is going on."

Another said: "What a bloody nightmare. Our customers aren't interested in Redbus' problems, so I think we're going to have to switch suppliers, which is a shame - we've been pretty happy with our ISP for the past four years, but we can't be doing with this again. Power to our rack has now been down for more than three hours - it is simply unacceptable."

One owner of a small business added: "When outages like this happen it completely brings us to our knees. We have, like thousands of others, tailored our business process away from telesales on to online orders only. This is due to constant pressure on margins and therefore the need to keep overheads to a minimum so that we remain competitive."

He believes something must be done to "ensure that server companies are made to invest to ensure service levels are the highest possible."

Redbus has so far declined repeated enquiries to provide any further update on the power cut. ®

Related stories

Yet another power failure hits Redbus
Redbus suffers another power cut
Redbus Interhouse suffers power outage
Watch out for wilting servers, warns UK web host

Internet Security Threat Report 2014

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.