Feeds

Redbus power failure - companies form group to voice concerns

Still no word from Redbus

  • alert
  • submit to reddit

Next gen security for virtualised datacentres

The power failure that hit Redbus Interhouse's Docklands location on Tuesday morning was still causing widespread disruption Tuesday afternoon for companies that have seen their businesses knocked for six.

Mike Tims, founder and chief exec of financial news service mtn-i has spent most of the day at Redbus' Harbour Exchange facility in the Docklands and is furious at the way customers have been left trying to get their businesses back online.

So much so, he's formed a user group and has signed up 25 companies so far to lobby Redbus for change. He will be writing to Redbus in the next few days in search of answers.

Calling from Redbus' colocation facility in London he told us: "We want the chief exec of Redbus to come to a meeting and listen to our demands for a decent service. We want to hold this company to account."

Speaking late this afternoon he said some companies were still without power.

Other hacked-off punters have written to us annoyed at the lack of response from Redbus.

One told us: "We have received zero feedback from redbus in the past three hours - no-one seems to be answering phones or emails. We host ecommerce sites turning over million of pounds, pay redbus a significant amount of money for their service and haven't the foggiest what is going on."

Another said: "What a bloody nightmare. Our customers aren't interested in Redbus' problems, so I think we're going to have to switch suppliers, which is a shame - we've been pretty happy with our ISP for the past four years, but we can't be doing with this again. Power to our rack has now been down for more than three hours - it is simply unacceptable."

One owner of a small business added: "When outages like this happen it completely brings us to our knees. We have, like thousands of others, tailored our business process away from telesales on to online orders only. This is due to constant pressure on margins and therefore the need to keep overheads to a minimum so that we remain competitive."

He believes something must be done to "ensure that server companies are made to invest to ensure service levels are the highest possible."

Redbus has so far declined repeated enquiries to provide any further update on the power cut. ®

Related stories

Yet another power failure hits Redbus
Redbus suffers another power cut
Redbus Interhouse suffers power outage
Watch out for wilting servers, warns UK web host

The essential guide to IT transformation

More from The Register

next story
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.