Yet another power failure hits Redbus

Something 'blew up'

By Tim Richardson • Get more from this author

Posted in Telecoms, 1st March 2005 12:44 GMT

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Redbus Interhouse suffered a power failure this morning, leaving its irate customers to pick up the pieces once again.

The colocation and managed services provider suffered a power outage on the 8th and 9th floors at its Harbour Exchange facility in the Docklands area of London at around 10.30 am this morning. At this stage it's not known how many companies were wiped out by the incident.

In an email to customers, the company said the power failure was caused by the "incoming mains into the UPS feeder board blowing up causing the power to go down". One unconfirmed report claimed that the building had to be evacuated after the incident.

Punters are complaining this is just the latest in a stream of major incidents to hit Redbus, with a number who've contacted The Register already saying they intend to switch suppliers.

One told us: "For the third time in as many months, our company is at a standstill because of Redbus' continued inability to keep the power running.

"The endless stream of excuses, protracted explanations and promises of £2m enhancements is getting somewhat tiresome. Am I oversimplifying it to say that they only have two things to do - keep the door locked and the power on? But even this seems beyond them."

Another told us that this was a "major inconvenience" and that the power was only coming back in "dribs and drabs". ®