NTL email floored nationwide

No idea when it will be sorted

By Tim Richardson • Get more from this author

Posted in Telecoms, 24th February 2005 14:09 GMT

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Many of NTL's 1.4m internet punters are without email today following technical problems at one of the cableco's data centres in Winnersh near Reading.

A spokesman for the UK's largest cable company was unable to provide exact details of the snag. However, he confirmed that the glitch is affecting NTL's internet customers nationwide. As a result, punters are unlikely to be able to access email although web browsing is understood not to be affected by the outage.

Punters began suffering intermittent email problems two days ago but matters worsened overnight.

One hacked off punter told The Register: "Their email service has been down for two days solid, forums are full of people complaining. Thousands can't get mail and connection to NTL sites is very off/on and general browsing appalling."

An ntl tech support statement says: "Due to technical issues in one of our core sites ntlworld internet customers may currently be unable to access some, or all, of their incoming email accounts, and are likely to either see an error message, or be repeatedly asked for their username and password."

Engineers are currently working to resolve the matter although at this stage the company is unable to say when the matter will be resolved. NTL has apologised to customers for the snag. ®