Small Biz

BT glitch severs 70k broadband users

It's grim up North

Some 70,000 DSL users in the North West of England and the Midlands lost their broadband connection over the weekend following a hardware failure at a key BT location in Manchester.

The incident occurred at around 9.00am on Saturday morning when BT Wholesale - which serves scores of ISPs - suffered a "control card failure" at its Manchester ATM Node 5.

BT Wholesale said that around ten per cent of the half a million broadband customers connected to the Manchester site were hit by the glitch.

Reports that engineers from Marconi were being flown in from Canada to fix the problem were a "red herring", said a BT Wholesale spokesman.

Service was restored at around 4.30pm on Sunday afternoon, said BT.

Commenting on this weekend's outage, one reader told us: "It's not the first time BT have let us down on a weekend. Still, we're only Northerners. ®

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