Feeds

BT biz broadband billing balls-up

Forgot to charge 700 customers

  • alert
  • submit to reddit

Reducing security risks from open source software

BT has forgotten to bill 700 of its business broadband punters, according to a report by the UK Broadband User Group. It's seen a copy of a memo which suggests that some of its business users have been using broadband - but haven't been charged.

Said the memo: "Customers appear to be using a Business Broadband Connection even though on our records they do not appear to be being billed." UK-Bug also goes on to report that the cock-up is costing BT between £20,000 and £70,000 a month. The telco's due to send out bills to recover the money later this month.

A spokesman for BT confirmed to the The Register that some of its business customers had not been billed on time following "maintenance of its billing system". However, he said the figure of 700 small businesses affected was inaccurate maintaining that that only a "small percentage" of companies were hit.

He did not comment on how much money BT had lost as part of the billing error but insisted companies would be "back-billed". ®

Related stories

BT sets heavy mob on El Reg
4,000! BT! Yahoo! punters! get! double! billed!
900 BT biz punters snagged by BT 'system problem'
BT slaps £5 charge on late payers

Seven Steps to Software Security

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.