BT biz broadband billing balls-up
PrintForgot to charge 700 customers
Posted in Small Biz, 31st January 2005 17:08 GMT
Free whitepaper – PowerEdge M1000e, M600 and M605 spec sheet
BT has forgotten to bill 700 of its business broadband punters, according to a report by the UK Broadband User Group. It's seen a copy of a memo which suggests that some of its business users have been using broadband - but haven't been charged.
Said the memo: "Customers appear to be using a Business Broadband Connection even though on our records they do not appear to be being billed." UK-Bug also goes on to report that the cock-up is costing BT between £20,000 and £70,000 a month. The telco's due to send out bills to recover the money later this month.
A spokesman for BT confirmed to the The Register that some of its business customers had not been billed on time following "maintenance of its billing system". However, he said the figure of 700 small businesses affected was inaccurate maintaining that that only a "small percentage" of companies were hit.
He did not comment on how much money BT had lost as part of the billing error but insisted companies would be "back-billed". ®
Related stories
BT sets heavy mob on El Reg
4,000! BT! Yahoo! punters! get! double! billed!
900 BT biz punters snagged by BT 'system problem'
BT slaps £5 charge on late payers
Analyst Keynote: The Register Agile Data Center Summit
10 Steps to a Successful CRM Implementation
Market Primer: ERP Systems
What Exchange can't do - and Dell can
Enabling The Agile Data Center
Dirty, dirty PCs: The X-rated picture guide
Top 500 supers - rise of the Linux quad-cores
Early adopters bloodied by Ubuntu's Karmic Koala
Sign up, sign up for The Register IT security newsletter