Feeds

BT customer signed up for five years - without his consent

BT apology

  • alert
  • submit to reddit

The essential guide to IT transformation

BT has apologised to a small business punter after signing him up to a five-year telecoms contract without his consent.

Scott Allison - the boss of Glasgow-based Freedom Mobiles Ltd - was contacted by BT approved reseller Glasgow Telecom before Christmas. Glasgow Telecom is one of BT's army of 82 BT Local Businesses across the UK that earn commission flogging BT services.

Although Allison said he was happy with his current telecoms services he discovered later that Glasgow Telecom had switched his one-year ISDN2 contract to an extended deal that locked him in for five years.

"I might have expected some fly-by-night company to submit erroneous orders...but I certainly would not expect a business which BT have personally approved and permitted to trade as BT to submit orders for long term line rental contracts without any instructions from the customer," said Allison.

When he challenged the order, he was told his "daughter" had authorised it - even though he has no children. In his pursuit for further clarification he discovered that Glasgow Telecom had no record of who actually confirmed the order.

Although BT insists this is an "isolated occurrence" the UK's dominant fixed line telco has sought changes in the way its BT Local Business in Glasgow handles the signing up of long term orders.

A spokesman said: "BT would like to apologise to Scott Allison for the confusion regarding his contract with the BT Local Business in Glasgow. An order was placed to switch his ISDN2 contract to a discounted five-year contract, which Mr Allison did not want. BT has introduced a new process for the Glasgow Local Business asking that all long term contracts are accompanied by a signed order."

BT has since cancelled Allison's long term order and returned him to his original contract. ®

Related stories

Broadband minnow takes on BT over unacceptable behaviour
Watch out for bogus health and safety invoices
Businesses failing to recognise cybercrime dangers
BT backs down in substantial discount row

Next gen security for virtualised datacentres

More from The Register

next story
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Twitter: La la la, we have not heard of any NUDE JLaw, Upton SELFIES
If there are any on our site it is not our fault as we are not a PUBLISHER
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?