Feeds

Ofcom probes Gio over complaints failure

More bother for troubled ISP

  • alert
  • submit to reddit

Top three mobile application threats

Ofcom is launching an investigation in to Gio Internet, over the troubled ISP's failure to operate a satisfactory complaints process for peeved punters.

Over the last year it has received a "growing number of complaints...from consumers dissatisfied with Gio", the comms regulator said.

"Gio does not appear to have a code of practice for complaints and is not currently a member of an alternate dispute resolution (ADR) scheme. Therefore, Ofcom is unable to direct consumers to an ADR scheme where the consumer has exhausted Gio's complaints procedure and a 'deadlock' has been reached."

Under the Communications Act 2003, ISPs and other comms suppliers must have complaints procedures in place.

Ofcom's investigation is yet another headache for an ISP that has been in the news lately for all the wrong reasons. In November, NetServices Plc, Gio's wholesale broadband supplier, announced that it was pulling the plug on Gio, claiming the ISP owed it more than £220,000.

This month a debt collection agency refused to chase up cash for Gio because of the number of complaints it had received from people who disputed the claim or who said had never been Gio Internet customers. ®

Related Stories

Gio debt demands pulled
Gio Internet sends in the debt collectors
No winding-up order for Gio Internet
NetServices slams Gio Internet in bill dispute

Top three mobile application threats

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.