Feeds

Ofcom probes Gio over complaints failure

More bother for troubled ISP

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Ofcom is launching an investigation in to Gio Internet, over the troubled ISP's failure to operate a satisfactory complaints process for peeved punters.

Over the last year it has received a "growing number of complaints...from consumers dissatisfied with Gio", the comms regulator said.

"Gio does not appear to have a code of practice for complaints and is not currently a member of an alternate dispute resolution (ADR) scheme. Therefore, Ofcom is unable to direct consumers to an ADR scheme where the consumer has exhausted Gio's complaints procedure and a 'deadlock' has been reached."

Under the Communications Act 2003, ISPs and other comms suppliers must have complaints procedures in place.

Ofcom's investigation is yet another headache for an ISP that has been in the news lately for all the wrong reasons. In November, NetServices Plc, Gio's wholesale broadband supplier, announced that it was pulling the plug on Gio, claiming the ISP owed it more than £220,000.

This month a debt collection agency refused to chase up cash for Gio because of the number of complaints it had received from people who disputed the claim or who said had never been Gio Internet customers. ®

Related Stories

Gio debt demands pulled
Gio Internet sends in the debt collectors
No winding-up order for Gio Internet
NetServices slams Gio Internet in bill dispute

Choosing a cloud hosting partner with confidence

More from The Register

next story
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.