Feeds

Carphone crackdown on phone insurance scam

Trading standards investigate too

  • alert
  • submit to reddit

New hybrid storage solutions

Exclusive The CarphoneWarehouse (CPW) is working with Trading Standards to crackdown on "rogue" companies pestering its customers with offers of cheap mobile phone insurance.

These companies phone punters on the fly, offer cheap insurance by claiming to be working with CPW or a mobile phone network, but never deliver the necessary paperwork to show that customers are covered.

Attempts to contact these insurers to make a claim inevitably ends in frustration and disappointment.

Since CPW never dishes out personal information about its customers, many victims are puzzled as to how these dodgy operators obtained their new mobile phone number in the first place. Well, due to CPW's massive size, it buys blocks of numbers which run consecutively, from the cellcos.

The scamsters simply buy a phone from CPW and dial 500 numbers, say, either side of the one they've bought, calling these numbers continuously until they get connected.

When they do get through, though, that's all they have - a number. However, the fraudsters are very clever at asking the right questions to obtain customers' personal details. In a way, it's a "phishing scam" over the phone.

CPW understands that these rogue insurers are causing its customers "great distress" and says it is "doing all that [it] can to try and put an end to this problem".

CPW declined to say how many people have been caught out, but it explained that it is compiling a database of information about these companies, which are understood to originate from the Swansea area, and is working with Trading Standards in Swansea.

In a letter to those who have been targeted by the scam CPW said it will be using this information "in legal proceedings against the companies involved".

Until then, CPW is looking to highlight the problem to make its customers more aware.

"We are in the process of creating a booklet, which will include a section on these so called 'rogue insurers' and what to do if you're called." The booklet will be available in our 600 UK stores by the end of January," said a spokeswoman for CPW. ®

Related stories

Carphone trumpets telecoms success
Carphone unveils bundled broadband
eBay scammer indicted for $66k fraud
US jails Brit credit card fraud mastermind for 14 years

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
'Serious flaws in the Vertigan report' says broadband boffin
Report 'fails reality test' , is 'simply wrong' and offers ''convenient' justification for FTTN says Rod Tucker
This flashlight app requires: Your contacts list, identity, access to your camera...
Who us, dodgy? Vast majority of mobile apps fail privacy test
Apple Watch will CONQUER smartwatch world – analysts
After Applelocalypse, other wristputers will get stuck in
Shades of Mannesmann: Vodafone should buy T-Mobile US
Biting the bullet would let Blighty-based biz flip the bird at AT&T
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.