European workers say outsourcing is good ...
... says survey by outsourcing company
A large number of European employees consider outsourcing to be an opportunity for them to develop their careers. Almost half of the respondents to a LogicaCMG survey cited outsourcing as an opportunity for them to develop further specialisation in their field of work.
The survey polled 200 employees in large companies in the UK, Germany, France and the Netherlands with employees in France and the Netherlands reacting most positively to outsourcing - seven out of 10 employees in these countries viewed outsourcing as a way for them to revitalise their careers.
Whilst the mention of outsourcing can cause concern amongst employees - 84 per cent would worry about the impending changes that outsourcing may bring - 70 per cent of participants said they felt more satisfied in their new job than before.
"Once we were able to understand what was going to happen then we felt less nervous about it," said one French respondent. "Knowing what was going to happen and what might change was really helpful."
Keeping employees informed of the changes, listening to staff feedback and making sure that current staff feel part of the new team can help the outsourcing process to move more smoothly and prevent losing staff, according to the survey. On the flip side if a company does not conduct the process efficiently and openly it risks losing its employees as 29 percent of respondents would seriously consider moving jobs if the process was handled badly - 40 per cent in the Netherlands, 34 pe rcent in the UK, 19 per cent in France and 16 per cent in Germany.
"Experience tells us that the outsourcing projects that succeed, benefit from good planning, clear objectives and communications. It is important to apply an inclusive approach to the business change process from a dedicated project team that incorporates the needs of both employees and management," said Paul Dunn, management consultant at LogicaCMG.
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