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HSBC systems cock-up blights holiday sales

Hack attack ruled out

By John Leyden → More by this author
Published Tuesday 4th January 2005 11:20 GMT
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Technical problems left HSBC's UK customers unable to withdraw cash from ATMs or use the bank's online facilities yesterday. Customers were also unable to use HSBC cards to pay for purchases in shops from around midday yesterday because of the same fault.

The bank blames an "internal systems problem" - rather than hostile attack - for the outage. HSBC restored ATM services yesterday evening and online banking services early this morning, the BBC reports. HSBC has set up a help-line at 08457 404 404. ®

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