Wanadoo.fr staff strike over 'buggy' VoIP service
Print storyUK roll-out won't be delayed
Posted in Telecoms, 17th December 2004 13:00 GMT
Tune into our application security webcast, click here
Wanadoo UK has denied that the roll-out of its new internet telephony service will be delayed, after problems with the VoIP service in France.
Almost 300 Wanadoo staff in France went on strike last week in protest at fielding calls from irate customers complaining that the service didn't work.
Staff told bosses that the VoIP service - via Wanadoo's LiveBox system - was riddled with bugs and complained that they hadn't received enough training, Libération reports.
Customers were particularly unimpressed that they had to phone a premium-rate phone line to speak to tech support.
No one at Wanadoo in France was available for comment on the strike action or the failure of its VoIP service.
However, a spokeswoman for Wanadoo UK said that the ISP was carrying out "extensive trials of its VoIP service" which is due to launch early next year. ®
Related stories
Wanadoo UK begins major broadband drive
Former Freeserve duo dial in to VoIP
Wanadoo unveils wireless broadband gizmo
The future of SaaS and IT infrastructure management
Can Outsiders Enhance Exchange?
The Total Economic Impact of Dell's PC products and services
The best practices guide for application security
Reducing messaging and web security costs with managed services
Win a Samsung C6625!
Is your cameraphone an oxymoron?
Reg Mobile and Wireless newsletter is go! go! go!
Sign up, sign up for The Register IT security newsletter