ClientLogic job fears after AOL UK loss

Leaving Bristol

By Tim Richardson • Get more from this author

Posted in Telecoms, 10th December 2004 09:15 GMT

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There are fears over the future of jobs at ClientLogic's Bristol call centre after AOL UK terminated a contract with the call centre operator.

The Bristol call centre handles calls related to AOL UK's dial-up service. But as demand for dial-up declines in favour of broadband, the ISP has decided to pull out of the Bristol operation and split its call centre operation predominantly between its in-house centre in Waterford, Ireland, and ClientLogic's call centre in Bangalore, India.

Insiders at ClientLogic say the move has sent morale plummeting with staff worried that there are too few positions within the company to soak up those affected by AOL's departure.

In a statement ClientLogic said: "With AOL's decision to leave ClientLogic Bristol, ClientLogic has offered all associates on the AOL account the opportunity to apply for alternative employment on other client campaigns within ClientLogic Bristol."

No one from the company was available to say how many jobs are on offer and if all those "applying for alternative employment" would get the get jobs.

ClientLogic is a subsidiary of Canadian company Onex Corporation and provides outsourced call centre operation for companies including Sony and Microsoft. ®