Feeds

ClientLogic job fears after AOL UK loss

Leaving Bristol

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

There are fears over the future of jobs at ClientLogic's Bristol call centre after AOL UK terminated a contract with the call centre operator.

The Bristol call centre handles calls related to AOL UK's dial-up service. But as demand for dial-up declines in favour of broadband, the ISP has decided to pull out of the Bristol operation and split its call centre operation predominantly between its in-house centre in Waterford, Ireland, and ClientLogic's call centre in Bangalore, India.

Insiders at ClientLogic say the move has sent morale plummeting with staff worried that there are too few positions within the company to soak up those affected by AOL's departure.

In a statement ClientLogic said: "With AOL's decision to leave ClientLogic Bristol, ClientLogic has offered all associates on the AOL account the opportunity to apply for alternative employment on other client campaigns within ClientLogic Bristol."

No one from the company was available to say how many jobs are on offer and if all those "applying for alternative employment" would get the get jobs.

ClientLogic is a subsidiary of Canadian company Onex Corporation and provides outsourced call centre operation for companies including Sony and Microsoft. ®

Related stories

Offshoring benefits UK job market
UK call centre jobs on the up
Call centres are a nightmare
BT replaces 'red bill' with Indian call centre nag
500 call centre jobs bound for UK

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.