Feeds

NetServices slams Gio Internet in bill dispute

3,000 Gio customers caught in crossfire

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Some 3,000 broadband customers are facing an uncertain future after being caught in the middle of bitter legal dispute between ISP Gio Internet and Manchester-based wholesale broadband operator NetServices Plc. NetServices Plc is pulling the plug on Gio Internet on December 1 because it claims that the ISP owes it more than £220,000.

In a statement issued on Friday NetServices said: "This debt incorporates invoices several months old. NetServices Plc believes that Gio Internet Limited have no ability to clear this debt. NetServices Plc have provided Gio Internet Limited with numerous opportunities to settle their debt. We believe Gio Internet Limited have been commercially obstructive which has forced NetServices Plc to take protective action."

Gio Internet denies the allegations, saying it is in dispute over the size of the bill. Gio Internet MD Charles Holland told The Register: "We are in a legal dispute with NetServices because we believe we've been overcharged."

Those hit by the dispute - around 15 per cent of Gio Internet's DSL customer base - have been given the choice by NetServices of losing their Net access or signing up with an outfit called "F1 Internet".

However, customers considering what to do next have been alarmed that although NetServices is putting forward F1 Internet as a potential provider, the F1 Internet web site contains no background information on the company or any contact details.

When The Register contacted NetServices PLC to try and find out more, no one from the company was available for comment. But in a statement NetServices said: "F1 Internet is in no way owned by NetServices Plc. NetServices Plc is the provider of services to F1 Internet and therefore we can confirm continuity of service. F1 Internet is a brand operated by an existing NetServices Plc customer." ®

Related stories

US company fined for UK rogue dialler scam
PlusNet gets tough with broadband hogs
Fast24 completes MBO

Internet Security Threat Report 2014

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.