Feeds

PlusNet gets tough with broadband hogs

Punters revolting

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

PlusNet is getting tough with its heavy broadband users who, it claims, are hoovering up too much capacity and making life unbearable for the rest of its punters. Around 250 PlusNet customers received an email yesterday evening warning them that they will be all shunted onto one platform to share it with other broadband hogs.

Said the email: "It has been identified that a small proportion of our Broadband customers (less than 0.3 per cent) are using a significant amount of the available capacity (around 10 per cent). You are within the 0.3 per cent of customers identified above, which means that so far, the platform's configuration has allowed you to use a disproportionate amount of the available capacity.

"We will be making changes to our Broadband platform that will take effect in 14 days' time, at which point you will be sharing platform capacity with other Broadband customers who have similar usage patterns to you."

One reader who received the email told The Register: "Ever since this email was sent to us heavy users, the user forum of PlusNet has been flooded with complaints of this. The users are really outraged. I don't really know what the true impact will be, but if all of us heavy users are stuck to one line, then I can only really expect terrible speeds."

A spokesman for the Sheffield-based ISP - which has more than 77,650 broadband users - explained that the move was fair for the majority of its customers.

Last week, PlusNet scooped a gong for the best consumer ISP at the Future Publishing internet awards. ®

Related stories

Chinese Government nets 'Internet Villain' gong
Punters flock to PlusNet cut-price ADSL
PlusNet takes AIM at stock market

Secure remote control for conventional and virtual desktops

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.