Feeds

PlusNet gets tough with broadband hogs

Punters revolting

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

PlusNet is getting tough with its heavy broadband users who, it claims, are hoovering up too much capacity and making life unbearable for the rest of its punters. Around 250 PlusNet customers received an email yesterday evening warning them that they will be all shunted onto one platform to share it with other broadband hogs.

Said the email: "It has been identified that a small proportion of our Broadband customers (less than 0.3 per cent) are using a significant amount of the available capacity (around 10 per cent). You are within the 0.3 per cent of customers identified above, which means that so far, the platform's configuration has allowed you to use a disproportionate amount of the available capacity.

"We will be making changes to our Broadband platform that will take effect in 14 days' time, at which point you will be sharing platform capacity with other Broadband customers who have similar usage patterns to you."

One reader who received the email told The Register: "Ever since this email was sent to us heavy users, the user forum of PlusNet has been flooded with complaints of this. The users are really outraged. I don't really know what the true impact will be, but if all of us heavy users are stuck to one line, then I can only really expect terrible speeds."

A spokesman for the Sheffield-based ISP - which has more than 77,650 broadband users - explained that the move was fair for the majority of its customers.

Last week, PlusNet scooped a gong for the best consumer ISP at the Future Publishing internet awards. ®

Related stories

Chinese Government nets 'Internet Villain' gong
Punters flock to PlusNet cut-price ADSL
PlusNet takes AIM at stock market

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.