Feeds

Oracle users: smiley, happy people

User group survey

  • alert
  • submit to reddit

The essential guide to IT transformation

The annual UK Oracle Users Group (UKOUG)survey reveals an overall increase in customer satisfaction and a big increase in the number of people taking part.

Ronan Miles, UKOUG chairman, said the biggest surprise was the size of the increase in respondents. He told The Reg: "We always get more people responding, but an increase of 80 per cent was surprising. I think it shows people realise that the survey has an effect on Oracle and gets taken to heart." Oracle will see the detailed comments made by users as well as the raw figures, he said.

Overall customer satisfaction increased 12 per cent. The number of "very happy" respondents fell slightly, but this was balanced out by a reduction in the number of "unhappy" users. There was an increase in responses from CRM customers and they too are more satisfied than last year.

Alan Hartwell, VP of Marketing for Oracle, UK & Ireland, said: "We greatly value the input of the UKOUG as it helps us understand customer experiences and perceptions, which enables us to focus on areas where we need to improve customer satisfaction. Overall, we are heartened by the increase in satisfaction levels from last year, particularly with the rise in confidence in our CRM and ERP applications and the perceived excellence of our core database products."

According to Miles, the Oracle community is starting to talk about Java - another sea change from last year. This was reflected in the survey and also in a noticeable increase in the number of Java-related papers submitted for the group's conference. Miles wants to see Java move more into the mainstream this year.

The survey found increasing sentiment that Oracle is becoming more expensive compared to SQL Server with several responses mentioning MySQL.

Miles welcomed a more human side to Oracle: members welcome using electronic channels of communication but there are big benefits to meeting face-to-face, he said.

The survey was answered by 503 UKOUG members. ®

Related stories

Oracle's biz suite lumbers on stage
Oracle's first monthly patch batch fails to placate critics
Get MySQL Certified for less

The essential guide to IT transformation

More from The Register

next story
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?