Feeds

Redbus suffers another power cut

Punters - and kit - left in the dark

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Redbus Interhouse has suffered yet another power cut at its Harbour Exchange Square location in London last night knocking its customers offline.

The scale of the outage is not yet known, but it's understood to have hit two floors of Redbus' colocation facility and lasted for between 20 and 40 minutes. A number of customers have contacted The Register about last night's incident, although Redbus has yet to confirm what happened.

Details are still sketchy since no one at Redbus was available for comment at the time of writing. Indeed, Redbus' lack of communication has angered customers who claim they're still in the dark over what happened.

One told us: "As yet no one has managed to get a straight answer from Redbus as to what went wrong this time - after the outage a few months ago it was promised that this could not happen again."

In June, Redbus apologised to pusers after its Harbour Exchange Square was floored by a power cut. At the time chief exec Mike Tobin said: "We are still investigating but it seems a high voltage transformer failed. It gave a warning which activated the UPS system but didn't activate the generator. We are very sorry and customers with SLAs will of course be compensated."

To make matters worse, last week Redbus's German operation issued a statement bragging about how its data centre's "unsurpassed resiliency" meant it was able to survive a recent black-out in Frankfurt, which hit the city's commercial district. It was able to keep servers up and running while everyone else was left in the dark after an explosion in a Frankfurt transformer station ®

Related stories

Redbus Interhouse suffers power outage
Demon founder bailed on blackmail charges
Cliff Stanford charged with hacking Redbus
Cliff Stanford denies hacking Redbus

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?