BT coughs to email snag

500 SMEs hit

By Tim Richardson • Get more from this author

Posted in Small Biz, 9th November 2004 17:05 GMT

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BT estimates that some 500 business customers have been unable to send email for more than 24 hours following a glitch at BT Connect - the telco's ISP for SMEs.

In a statement the telco said: "A small number of our customers who are using their own domain names to send email may experience difficulties when attempting to send externally. Our engineers are currently testing a code change which should remedy this problem. We thank you for your patience in regard to this issue, and apologise for the inconvenience."

It's not known when the problem - which affects both dial-up and broadband users - will be fixed.

Elsewhere, Zen Internet is shaving the cost of its business broadband packages as part of the Rochdale-based ISP's commitment to provide SMEs with "affordable high-speed permanent Internet access".

The cost of Zen's ADSL Office 1000 range has fallen from £58.00 to £53.00 a month while its ADSL Office 2000 is to fall from £83.00 to £73.00 a month. The charge for its Office 500 range remains unchanged at £38.00. All prices quoted include VAT. ®