Feeds

NBC deploys 'I can't vote' rant-line

Register your US election outrage here

  • alert
  • submit to reddit

The Power of One Brief: Top reasons to choose HP BladeSystem

NBC News has set up an 'I can't vote!' helpline using contact centre technology from Intervoice. The Voter Alert Line application will allow US voters to "notify local polling officials about voting problems or irregularities at their local polling location" and forms part of NBC News' political coverage of today's presidential election.

People unable to vote successfully for whatever reason will be able to get the weight off their chests by calling a free automated system, delivered by voice and data company Intervoice's Omvia voice automation platform, and leave a message (in either English or Spanish) about their experience. These rants (no longer than 60 seconds) will be captured as a voice file and delivered to news network NBC News along with statistics about the origin and volume of the calls via a web portal developed by Contact Solutions.

At the end of a call, frustrated would-be voters will be offered the option to transfer to the local election offices for information about their local polling location. A team of NBC analysts will examine the calling patterns and will review the content of individual calls for insight into local, regional or nationwide voting problems. MSNBC.com will show data collected through the Voter Alert Line, displaying real-time hot spots with a high volume of calls reporting voting problems on its Making Your Vote Count site.

The Voter Alert Line is funded by a range of non-partisan organisations and academic institutions, including the Common Cause Education Fund, the University of Pennsylvania Fels' School of Government, the Reform Institute and the Hispanic Voter Project at Johns Hopkins University.

Following on from the controversies of the 2000 election and the disputed vote-count in Florida, lawyers are poised to unleash writs if there any disputes this time around. Technology companies like Intervoice are also getting involved. As well as the NBC lines, states will doubtless be running voter helplines too, our US correspondents inform us. While these helplines might put a disgruntled would-be voter in touch with an election official more directly they don't have anything like the ranting potential of NBC's Voter Alert Line, which serves a useful purpose in providing an outlet to people to let off steam. ®

Related stories

Bush website adopts isolationist stance
Bush website conspiracy theories darken skies
Politics gets messy, Vulture Central style
Guardian US vote wheeze down in flames
Lime-sucking Brits absorb heavy US flak
Bush beats Gollum to Movie Villain of the Year award
Fahrenheit 9/11 gets web airing

Seven Steps to Software Security

More from The Register

next story
NSA man: 'Tell me about your Turkish connections'
Spooks ask Dabbsy to suggest a nice hotel with pool
Russia sends SEX-CRAZED GECKOS to SPAAAAACE!
In space... no one can hear you're green...
Carlos: Slim your working week to just three days of toil
'Midas World' vision suggests you retire later, watch more tellie and buy more stuff
Yahoo! Japan! launches! service! for! the! dead!
If you're reading this email, I am no longer alive
Plucky Rockall podule man back on (proper) dry land
Bold, barmy Brit adventurer Nick Hancock escapes North Atlantic islet
Motorist 'thought car had caught fire' as Adele track came on stereo
'FIRE' caption on dashboard prompts dunderheaded hard shoulder halt
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.