Feeds

O2 billing probs sorted, says mobilephoneco

And... relax

  • alert
  • submit to reddit

High performance access to file storage

O2 maintains that it has resolved a billing issue that is currently being examined by Ofcom after OpenAir - a former O2 reseller - had sent a 67-page report to the regulator detailing allegations that the mobile operator overcharged some of its punters.

In one example, it was alleged that O2 billed a business customer £28,000 a month for running 125 O2 phones when the punter should have been billed less than £1,000, said OpenAir.

Responding to the allegations O2 said: "We can confirm that OpenAir has passed a report to Ofcom on the wholesale billing issue, which O2 has fixed, and we are in open discussions with Ofcom about the historical billing issue. Ofcom has drawn no conclusions and taken no actions as yet."

Separately, O2 has admitted that some of its punters were hit by a billing problem over the summer. As a result they were not charged for any calls that weren't included in their tariff bundle agreements. The glitch - which hit fewer that one per cent of its punters - was caused after O2 migrated punters from a series of inherited old billing systems to a single new system.

O2 now intends to bill the punters in November but has offered them a discount.

Said the company in a statement: "During the recent migration of customers from one old billing system to this new system, a small percentage of customers (less than 1 per cent) were affected by a technical problem in which they were not billed for calls made outside their inclusive monthly bundle.

"This problem has been resolved, all affected customers have been notified and, as a goodwill gesture, given a 25 per cent discount on their next bill - which includes these calls, roaming calls (e.g. calls while abroad) and their normal monthly charges."

"While we can't guarantee that there will never be a billing error, we do guarantee that any billing issues are dealt with swiftly, proactively, and in the customer's best interests, offering credit and/or compensation where appropriate."

The discounts will cost O2 around £2m, the company said. ®

Related stories

Ofcom probes O2 billing blunder claims
O2 sues 3UK over ad bubbles
MP fingers O2 in overcharging rumpus
O2 denies 'overcharging' phone users
O2 billing blunder cuts off thousands

High performance access to file storage

More from The Register

next story
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.